Client Services Associate

Client Services AssociateEl Paso, Texas, United StatesLocation: El Paso, Texas Work Schedule: 7:00 AM – 3:00 PM Working Days: Monday – Saturday Work Arrangement: On-siteSPS Global is seeking a professional and service-driven Client Services Associate to support daily office, mail, shipping, and workplace operations. This role is ideal for someone who enjoys staying organized, working across different responsibilities, and providing exceptional service in a professional environment.The Client Services Associate plays an important role in keeping workplace operations running smoothly while delivering prompt, courteous, and efficient service to both SPS and client employees.Job OverviewThe Client Services Associate supports a variety of office services functions, including inbound and outbound mail, shipping and receiving, package distribution, copy/print services, office supply management, hospitality support, and general workplace services.The position also provides backup reception and concierge coverage as needed, making flexibility, professionalism, and a strong customer service mindset essential.Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadershipWhat You'll DoMail, Shipping & Office ServicesReceive, sort, track, and distribute incoming mail and packagesProcess outgoing mail and shipping transactionsPerform shipping and receiving duties and maintain appropriate chain-of-custody documentationNotify employees of deliveries and respond to mail and package inquiriesAssist with copy/print requests and monitor multifunction devices (MFDs)Replenish toner, paper, and other office supplies as neededSubmit work orders for equipment or workplace service requestsHospitality & Workplace SupportStock and maintain pantry, kitchen, barista, conference, and meeting areasAssist with meeting and conference room setupsMaintain clean, organized, and professional business service areasSupport light maintenance, workplace organization, and office moves as neededMonitor supply inventory and replenish or order materials when necessaryCustomer Service & Team SupportProvide 5-star customer service to clients and employeesProvide reception or concierge coverage when neededBuild positive and professional relationships with customers and internal teamsMaintain professionalism and discretion when handling sensitive requestsTrain backup personnel on established proceduresProactively assist with additional responsibilities during downtimeWhat We're Looking ForRequiredHigh School Diploma or equivalentStrong customer service and communication skillsExcellent organizational and time-management abilitiesAbility to manage multiple priorities in a fast-paced environmentBasic proficiency with Microsoft Office Suite and ability to learn new systemsAbility to work independently and collaborativelyProfessional appearance, demeanor, and attitudePreferred1+ years of experience in office services, mailroom operations, shipping and receiving, hospitality, or a related environmentFamiliarity with shipping and receiving proceduresWorking knowledge of multifunction devices (MFDs), copiers, printers, or similar office equipmentCompetenciesExcellent customer service orientationStrong verbal and written communicationAttention to detail and accuracyOrganization and multitaskingProblem-solving and adaptabilityProfessionalism and reliabilityAbility to work independently and take initiativeTeam-oriented and collaborative approachPhysical RequirementsAbility to lift or move 40 lbs. or greater frequentlyAbility to use a wheeled cart with a load capacity of up to 60 lbs.Ability to walk, bend, kneel, stand, and sit for extended periodsManual dexterity for operating office and mailroom equipmentTravel: None or negligibleWhat We OfferCareer Growth: Opportunities to build skills across client services, workplace operations, mail services, and hospitality.Learning & Development: A culture focused on continuous learning and professional development.We Recognize Talent: Recognition programs designed to celebrate employee contributions and performance.Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, EAP, Short-Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.Note: Benefit eligibility may vary based on position and scheduled hours. Please inquire with Human Resources for additional information.About SPSSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company. SPS North America Inc