Bilingual Customer Service Representative (Insurance Agency)

Job Description

Job Description

Join One of Las Vegas's Fastest Growing Insurance Agencies

At The Vetter Farmers Insurance Agency, we're not just selling insurance; we're building lasting relationships and helping families protect what matters most. Our award winning agency has experienced tremendous growth by delivering exceptional customer service, proactive account management, and personalized insurance solutions.

We're looking for a bilingual Customer Service Representative who is passionate about helping people, thrives in a fast paced environment, and wants to build a long term career in the insurance industry.

If you're highly organized, love talking to customers, and enjoy solving problems, we'd love to meet you.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Health Insurance

Customer Service & Client Support

• Provide outstanding service to clients by phone, email, and in person
• Assist customers with policy questions, billing concerns, and coverage changes
• Welcome and onboard new clients to the agency
• Follow up on policy requirements, signatures, and documentation
• Maintain accurate customer records and household information

Renewal & Retention Management

• Review upcoming policy renewals and identify opportunities to improve coverage or pricing
• Contact clients proactively before policy renewals
• Assist clients with payment arrangements and policy retention efforts
• Re-shop policies when appropriate
• Schedule policy review appointments with agency producers

Account Growth

• Identify cross-selling opportunities for auto, home, life, and business insurance
• Request referrals and online reviews from satisfied clients
• Support agency growth through relationship building and exceptional service

Required

• Bilingual in English and Spanish
• Minimum 2 years of insurance industry experience OR customer service experience in a professional environment
• Strong communication and interpersonal skills
• Comfortable making outbound phone calls
• Excellent attention to detail and follow through
• Positive attitude and team oriented mindset

Preferred

• Active Nevada Property & Casualty License
• Active Nevada Life & Health License
• Previous experience working in an insurance agency
• Experience with policy servicing, retention, or account management

Who Succeeds Here

The ideal candidate is:

• Dependable and accountable
• Customer focused and solution oriented
• Comfortable managing multiple priorities
• Motivated to learn and grow professionally
• Passionate about delivering a "white glove" customer experience