Sales Assoc - A

Sales AssociateThe Sales Associate is a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)Responsible for achieving both individual and store sales goalsGreet customers promptly always putting customers' needs first; re-engage appropriatelyWork with store team at company sponsored outreach eventsDrive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions: These can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activitiesProvide highest degree of customer service including; courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needsCreate and maintain clientele booksStay current on all training material that will enhance associate's product knowledgeAssist with floor setsMaintain excellent and brand appropriate visual / brand standardsEnsure floor is constantly being replenished and re-merchandised as neededMaintain knowledge of Lands' End Web site navigation and leverages this option for customer solutions when the product is not available in the storeProcess customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance with authorized proceduresAssist in maintaining operational excellence both on the floor and in the back room including product processing and replenishment, setting promotions, executing markdowns, ensuring store cleanliness, and backroom and cash wrap organizationMust follow all safe work practices, escalate unsafe conditions and report incidents.Essential SkillsHigh school diploma or General Educational Development (GED) requiredPrevious experience in retail strongly preferredSkilled in Web site navigationAbility to follow written and verbal instruction and meet deadlinesExcellent customer service and communication skills, written and verbalPassionate for fashion and the Lands' End brandProven selling skills with strong emphasis on building a strong client baseStrong styling, wardrobing abilitiesAvailability and flexibility to work varied hours to support the needs of the businessAbility to adhere to Lands' End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).Essential Physical RequirementsExtensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroomHang/fold merchandiseLadder climbingOperate POS register and computerLift and carry up to 40 lbs.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.