Collections specialist

• HighRadius: Used daily for managing collections worklists, logging account actions/promises-to-pay, entering billing disputes, and managing customer email queues.
• SAP (FBL5N & ZCRM):
  
  
  • FBL5N: Pull line-item customer balance displays, review payment histories, and execute complex reconciliations.
  • ZCRM: Edit PDF manual/proforma invoices, access PODs, update purchase orders, and retrieve detailed order history.
• Autonomous Phone System: Manage call queues, log customer commitments, securely process credit card down payments/balances, and issue instant receipts.
• Microsoft Excel: Intermediate proficiency required (VLOOKUPs, pivot tables, data formatting) to build customer-facing account reconciliations.

salary: $25 - $26 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

1. Customer-Facing Collections & Account Resolution

• Soft Collections & Relationship Management: Proactively follow up on outstanding invoices, establish payment plans, document promises-to-pay (PTPs), and enter disputes in accordance with company policy.
• Account Reconciliations: Identify root causes of account discrepancies, build custom Excel reconciliation spreadsheets, and work directly with customers and internal teams to bring balances current.
• Major Account Support: Manage specialized reconciliation and dispute workflows for high-volume corporate partners (e.g., Amazon, Walmart) and team dealer accounts.
• Customer Service & Admin: Provide customers with invoices, order details, proof of delivery (PODs), shipment tracking, credit card receipts, tax exemption documentation, and revised billing statements.
• Sales Alignment: Partner closely with regional Sales Representatives to address AR aging questions, resolve customer billing friction, and provide timely account status updates.

2. Credit Risk & Escalation Management

• Credit Holds: Review account statuses, manage incoming credit hold queues, and recommend credit holds or releases based on customer payment history.
• Dispute & Escalation Handling: Log and track billing disputes through resolution. Escalate severely delinquent, non-responsive accounts for third-party collection review when internal avenues are exhausted.

Skills

• Credit Collections
• Collections

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.