Operations Supervisor

We’re building a world of health around every individual—shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger—helping to simplify health care one person, one family and one community at a time. Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures store operations run smoothly, and is responsible for completing all opening and closing procedures. Essential Functions Manage the store and crew, work effectively with store management and crews, assign and direct tasks, and follow up on all activities. Customer Service: Assist customers with questions, problems and complaints; promote a customer‑service culture (greet, offer help, thank); handle all customer‑relations issues according to company policy and promote a positive shopping experience. Merchandise & Presentation: Price merchandise, stock shelves, support planning and execution of displays, signs and inventory of weekly, promotional and seasonal merchandise, and support off‑shelf displays. Provide personalized customer‑service feedback and coaching to colleagues (e.g., myImpact coaching, myCustomer feedback, personal observations). Maintain customer/patient confidentiality. Required Qualifications Deductive reasoning, analytical and computer skills. Advanced communication, supervision and influencing skills. Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime and to respond to urgent store issues. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or equivalent preferred but not required. Compensation and Benefits Anticipated weekly hours: 40. Full‑time position. Pay range: $16.00–$23.00 per hour. Benefits: medical, dental, vision coverage; paid time off; retirement savings options; wellness programs and other resources (eligible based on seniority and location). Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs. We anticipate the application window for this opening will close on: 08/23/2026. Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr