Customer Onboarding Specialist

Job Description

Job Description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!

Mission

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement JobNimbus into their business operations.

What You'll Be Doing

• Deliver high-impact implementation experiences for new JobNimbus customers
• Guide customers through the implementation journey from kickoff to completion
• Lead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customer
• Drive adoption by connecting product features to each customer's goals and workflows
• Track implementation progress, manage tasks and pipeline, and ensure timely follow-ups
• Manage multiple implementation projects simultaneously in a fast-paced environment
• Maintain detailed CRM and implementation pipeline hygiene
• Collaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long-term success

What Makes You the Hero for This Job

• Proven success in a customer implementation, account management, or project-based implementation role
• Strong communication and presentation skills that adapt to different personalities and technical comfort levels
• Organized and detail-oriented, with excellent follow-through on tasks
• Able to manage multiple projects without dropping the ball
• Technically curious and comfortable learning software tools (JobNimbus, HubSpot, etc.)
• Confident in leading customer training sessions and live demos
• Home Exteriors or contracting industry experience a plus

Superpowers

• Customer Obsession. Every interaction is a chance to make someone's day better. You lead with empathy, communicate with clarity, and never leave a customer hanging.
• Extreme Ownership. You own your tickets, your resolution rate, and your CSAT score. When something falls through the cracks, you are the one who notices and fixes it.
• Self Awareness. You do not just solve problems, you help prevent them. You share feedback, flag recurring issues, and collaborate to make the experience better for every customer who comes after.
• Proactive Learning. You treat JobNimbus knowledge like a superpower because it is. The deeper you know the product, the faster and better you can help.
• Team Commitment. Great support is a team sport. You share what you learn, lift up your teammates, and contribute to a culture where a 4-star rating is the floor, not the ceiling.

Mentor

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, celebrating birthdays, the Red Sox, and recruiting.