Inside Sales Manager

Job Title: Inside Sales Manager

Location: Tampa, FL

Company Overview:

Our client, recognized as one of Tampa Bay's Best Places to Work for 2025, helps fleet and operations leaders optimize efficiency with flexible truck solutions that adapt to their needs. Whether it's preserving capital, maximizing uptime, or improving operational flexibility, they make fleet management easier - so customers can run a more profitable, efficient business. They are deeply committed to supporting their industry, customers, partners, team members, and communities through an unwavering "people serving people" culture powered by integrity, passion, and accountability.

Position Overview:

This position will be responsible for the development and performance of the company's Inside Sales Team.

Key Responsibilities:

• Develop, enable, and retain a team of A Players
• Establish, track, and measure KPIs that align with the company's growth plans
• Create KAs for the team and review quarterly
• Conduct weekly/bi-weekly one-on-ones with the team focused on development of skill sets and identifying roadblocks to remove
• Develop a compensation plan that optimally aligns Inside Sales focus with broader company goals
• Develop and implement systems to track, measure, and drive accountability of the following key functions:
• Inbound leads are contacted within 60 seconds of receiving
• Inbound leads are contacted 3X in the first 24 hours
• All customers who have rented (or closed/lost) in the last 36 months are contacted quarterly with a "3 and out" cadence, tracked and measured
• All truck sales customers are contacted weekly during the last four weeks leading up to delivery
• All customers with trucks on rent are contacted monthly to ensure satisfaction
• Care calls are leveraged as sales calls, with systems built to measure and ensure cross-selling opportunities are optimized
• Establish clear and scalable processes for communication between inside and outside sales
• Satisfaction surveys are conducted on all closed-won opportunities
• Swag is distributed on all new rentals and truck sales
• All reporting is accurate and up to date, supporting the umbrella Sales KPI of opportunities created, opportunities closed won, and opportunities closed lost

Qualifications:

• Bachelor's Degree
• Demonstrated track record of success with 5+ years of sales/management experience
• Disciplined and strong ability to work in a collaborative environment
• Excellent interpersonal skills, verbal and written
• Excellent presentation skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)