IT Helpdesk Technician - Government Support
Chenega Corporation
Chenega MIOS in Springfield, VA is seeking a Junior Helpdesk Specialist to deliver superior customer service to the Single-Point-of-Contact IT Service Desk.
Responsibilities include troubleshooting hardware/software, guiding users through problem-solving steps, creating and routing incident tickets, and ensuring issues are resolved promptly. Must have a degree or IT experience, ServiceNow experience, and be able to obtain DoD 8140 IAT Level I; TS/SCI with CI poly preferred.
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$61.6k - $68k
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$22.22 per hour
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$70k - $100k
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...and Qualifications As a Tier I Junior Support Technician you will provide high-quality front-... ...ticket records. Follow established IT service processes and knowledge articles... ...meet the business needs of our Federal Government customers. We offer our full-time employees...Full timeContract workTemporary workFor contractorsLocal areaRemote workWork from homeMonday to FridayWeekend workDay shiftAfternoon shift
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