Restaurant Manager - Experienced Supervisor, Manager,

Overview Our restaurant is part of a family of restaurant businesses with a proud history of success. From simple beginnings in a small restaurant in Hapeville, Georgia, founded in 1946 by Company founder and Chairman S. Truett Cathy, Chick-fil-A has grown into one of the largest privately-owned restaurant chains in the nation. Credited with introducing the original boneless breast of chicken sandwich and pioneering in-mall quick-service food. In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we\'ve served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Here at Chick-fil-A at Audubon Crossings & Barrington FSUs, we have always focused on providing great food in a clean, friendly environment, and on providing outstanding customer service. Some of the core values that we believe will help us be “America’s Best” include: Customers First: We strive to meet or exceed the customer’s expectations for running our restaurant businesses by providing delicious food in a clean, friendly, and welcoming environment on every single visit. Working Together: Working together at Chick-fil-A at Audubon Crossings & Barrington is at the heart of how we do our work and serve others. Continuous Improvement: Chick-fil-A at Audubon Crossings & Barrington seeks to improve every day and hope our team members will always seek to improve both personally and professionally, in all aspects of their lives. Personal Excellence: Chick-fil-A at Audubon Crossings & Barrington strives for excellence in all that is done. Integrity is paramount. Stewardship: Chick-fil-A at Audubon Crossings & Barrington strives to be good stewards of all that is entrusted to us – time, talents, and resources. It may not be the easy way, but it's the only way we know. Employee Promise We want our employees to flourish, that is why we promise to create an environment that promotes community, advancement and impact. We back up our promise with a benefits package that supports health, wealth, and well-being. Benefits: Competitive pay, Closed on Sundays, Free Food, Flexible Schedule, Great Benefits, Scholarship Opportunities and more. Job Summary We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Audubon Crossings & Barrington. We pride ourselves in having the best people in the business. This is a fast paced location and we have high expectations of our employees, but we also take good care of our team. Manager's Code of Honor We hire character and develop skills We offer continuous praise and feedback We send negativity to work someplace else We celebrate loyalty and develop potential If you believe you can practice all of our Code of Honor every day on shift, please read further! Your Impact Work in high performance teams in multiple areas Provide unforgettable hospitality within and even beyond the four walls of our restaurant Have a positive influence on all who come into contact with Chick-fil-A, and the community Participate in a fast paced, upbeat environment that serves guests in record times with top quality products Maintain a refreshingly clean environment Your Opportunity With over 85 employees at this location and multiple tiers of leadership, there\'s plenty of room to grow! Path for growth includes: Assistant Director and Director Levels Roles and Responsibilities: Ensuring that products and guests’ experience are consistent with our brand, culture and standard of excellence Effectively communicate clearly with guests, team members and leaders Customer service; courteously greet guests, take orders, explain and suggest menu items Stand for periods of up to 8 hours in length Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping restrooms clean Preparing, assembling and serving products to food stations and guests Ensure restaurant complies with food safety and Health Inspection Standards Assemble, clean, maintain and operate: general equipment, soft serve machine, and soda towers Provide on-going coaching that fosters the Chick-Fil-A culture and operational excellence REPORTS TO: Director Operations Manager Duties: Be competent and confident in your responsibilities as a manager Create the game-plan for your shift, ensure shift is set up for success Assign registers and have a drawer ready for TM’s before they arrive on shift Answer the phone and respond or handle the matter appropriately Resolve Guest issues and complaints appropriately Take catering orders over the phone, enter into the system, confirm payment method, and notify marketing director and catering coordinators of exceptionally large orders and deliveries immediately Ensure TMs clock-in and clock-out according to their scheduled shift Monitor breaks, particularly for minors Make appropriate judgment calls when the store is slow or busy – if slow, ask for volunteers to leave early; if busy, ask for volunteers to stay later or send a message out for TMs to come in early Take ownership and keep a pulse on all aspects of the store: Drive-thru, Front counter and DR. Ensure all areas of the business are flowing smoothly, Guests are being served, the DR, restrooms and parking lot are clean, disinfecting protocols followed, team members meet ALL uniform requirements etc. Count any drawers at the end of your shift Before you leave, communicate any relevant details to the next Manager on duty and set the next shift up for success A positive attitude, a hunger to grow, a desire to work hard toward serving others, the ability to work in a fast-paced environment, the ability to work and move with a sense of urgency, the ability to lift up to 40 pounds, well-groomed and professional appearance, 1-2 years restaurant management experience required, open availability and can work a minimum of 40 hours weekly, available to work Friday and Saturdays, hospitality experience preferred, experience leading teams of 10 or more employees with a track record of success. #J-18808-Ljbffr