Reinstatement Team Manager

Position Summary As the Reinstatement Team Manager, you will lead and oversee the reinstatement process for delinquent accounts, acting as a strategic liaison between borrowers, internal departments, and external partners. In this role, you will manage escalated cases with a focus on regulatory compliance and operational excellence. Essential Duties and Responsibilities Oversee the review and assignment of accounts approved for reinstatement—including involuntary, voluntary, and abandoned units—ensuring accurate categorization and timely processing. Collaborate with reinstatement vendors to document secured vehicle details in internal systems and communicate updates to relevant departments. Conduct preliminary skip tracing to support account assignment and maintain consistent follow-up with agents to monitor progress and status. Track account activity related to payments or arrangements, applying holds or initiating closures in alignment with company policies and procedures. Escalate unresolved or dead-end assignments to the Skip Department for further investigation and resolution. Support the selection and onboarding of reinstatement agents, negotiate service fees, and verify compliance with insurance and bonding requirements. Ensure strict adherence to legal and regulatory requirements, including RTC, SCL, SSCRA, and bankruptcy protections. Process reinstatement and redemption transactions, audit agency invoices for accuracy, and facilitate vehicle release procedures. Other duties may be assigned; responsibilities may change. Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Experience Minimum of two (2) years of experience in auto collections, reinstatement processing, or repossession operations. Demonstrated intermediate to advanced knowledge of reinstatement procedures, vehicle recovery processes, and applicable regulatory compliance standards. Education High School Diploma and/or GED. Skills Required Strong communication, interpersonal, and customer service skills, with the ability to collaborate effectively across cross-functional teams. Excellent organizational, time management, and prioritization abilities, particularly in fast-paced and dynamic environments. Proficiency in Microsoft Office Suite, with familiarity in document management systems and compliance workflows. Robust analytical and problem‑solving skills, supported by industry knowledge in captive finance, vehicle auctions, and regulatory compliance. Thorough understanding of FDCPA and relevant collection laws, with basic math proficiency to support financial calculations and transaction processing. Additional Requirements Overtime required – N/A Travel 0-10% – as required on an as needed basis. Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX. Qualifications Preferred Previous experience in a call center or customer service environment preferred. An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-5PM Monday through Friday and on weekends as needed. Travel is required 10% of the time. Equal Opportunity Statement Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons. #J-18808-Ljbffr Stellantis Financial Services US