Legal Technology Trainer

Legal Technology Trainer

Our client, a well-established professional services organization, is seeking a Legal Technology Trainer to join its team. This is a great opportunity for someone who enjoys working at the intersection of technology, people, and process and wants to help professionals get the most out of the technology they use every day.

In this role, you will work closely with attorneys, staff, technology teams, and vendors to support technology adoption, develop and deliver training, troubleshoot application issues, and identify opportunities to improve workflows and efficiency.

What You'll Do

• Develop and deliver engaging technology training for attorneys and professional staff.
• Provide hands-on support and troubleshooting for end users.
• Help users effectively adopt and utilize business and legal technology applications.
• Partner with attorneys, staff, IT teams, and vendors to understand technology needs and resolve issues.
• Analyze business processes and workflows to identify opportunities for greater efficiency.
• Support technology implementations, upgrades, and adoption initiatives.
• Create training materials, documentation, user guides, and other resources.
• Assist with change management and communication surrounding new technology and processes.
• Identify opportunities to leverage technology, including emerging AI tools, to improve productivity and workflows.
• Help promote best practices related to technology use, data protection, confidentiality, and ethical technology practices.
• Participate in virtual training and meetings across multiple office locations.
• Occasionally travel to support training, implementations, and office-specific technology initiatives.

What We're Looking For

• Bachelor's degree in Information Systems, Education, Business Administration, Communications, Legal Studies, or a related field—or equivalent education and experience.
• 3+ years of experience in legal technology training, business application support, technology adoption, business analysis, or a related area.
• Experience creating and delivering end-user training programs.
• Strong troubleshooting and end-user support skills.
• Excellent written and verbal communication skills.
• Strong customer service mindset and a genuine interest in helping people become more comfortable with technology.
• Ability to build relationships with attorneys, staff, vendors, and technology professionals.
• Understanding of business process analysis, workflow design, and change management.

Preferred Experience

Candidates with experience in a law firm or professional services environment are especially encouraged to apply. Experience with legal technology platforms such as Aderant, iManage, Litera, or similar applications is a plus.

Additional experience with AI tools, process improvement, technology adoption, change management, or legal technology implementations is also highly valued.

Why Consider This Opportunity?

This position offers the opportunity to do more than traditional IT support. You'll play an important role in helping a professional organization adopt new technology, improve processes, and make technology easier and more effective for the people using it.

You'll work with a variety of teams and have the opportunity to grow your expertise in legal technology, training, business analysis, process improvement, and emerging AI technologies.