Move-In Specialist

Move-In Specialist

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 and now nationally by USA Today. Since 2022, we've also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey.

Goodwin Living is more than a team it's a global family of individuals who represent more than 70 countries.

The Move-In Specialist (MIS) is responsible for shepherding reservists through the new resident admission and move-in process, starting with the initial pre-residency medical assessment through their move-in and transition to residential life at Goodwin House. The MIS will collaborate with the Goodwin Living Sales Team to inform and maintain occupancy reporting and will work closely with colleagues across departments to communicate timing and critical details in preparation of welcoming new residents. As the point person for welcoming new residents the MIS is responsible for coordinating with outside vendors (move managers and/or movers, family members, new furniture deliveries, etc.) to ensure a seamless move experience. The MIS also acts as the liaison between the new resident and the team responsible for preparing their future apartment for residency. In this capacity, the MIS is responsible for facilitating finish selections appointments with reservists and maintaining a professional design studio.

The pay rate is $30/hr-$32/hr plus the opportunity for commission. The hours for the role are 8am or 9am-4:30 or 5:30 pm.

Job Duties

• Assemble and maintain supply of Medical Packets for distribution by Sales Counselors to prospective residents
• Receive and process completed Medical Packets and schedule all pre-admission medical assessments
• Upon reservation, serve as primary point of contact for reservists to field questions and address concerns related to the admission and move-in process
• Meet with reservists immediately following reservation to review the admission and move-in process and provide related Admission and Move-In Packet. The MIS is responsible for creating and maintaining Admission and Move-In Packet content for their respective community.
• Work with Goodwin Living Project Management team in support of apartment renovation process, to include facilitating reservist finish selection appointments and maintenance of selections studio.
• Collect and processes all required new resident admissions paperwork and documentation to ensure resident record is complete on day of admission, including entering data in electronic health record in Matrixcare
• Coordinate with reservist and moving company to schedule move-in and make all related arrangements (e.g., reservation of freight elevator, secondary deliveries, etc.)
• Communicate timing and critical details to staff across departments in preparation of resident contract date and move-in to ensure seamless transition for new resident
• Coordinate resident transitions from residential living to assisted living. In collaboration with Social Work Department, Facilities Management Department and Assisted Living Administrator, the MIS is responsible for ensuring the readiness of the assisted living apartment and managing all related arrangements (e.g., coordination with family and moving company to schedule move-in, reservation of freight elevator, secondary deliveries, providing keys, etc.)
• Coordinate the move-out process from residential living and assisted living by providing family with move-out checklists and communicating with Facilities Management and Environmental Services Department of pending closure.

Qualifications

• Strong time management and organizational skills, and the ability to balance priorities in a fast-paced sales environment.
• Excellent verbal and written communication skills
• Excellent interpersonal skills and ability to form connections and elicit trust from older adults and their support networks; experience working with older adults preferred.
• Advanced proficiency in Microsoft Office Suite (Excel, Teams, SharePoint, Outlook, etc.) or ability to self-teach and quickly master.
• Experience with database management (e.g., Salesforce or equivalent)
• Minimum of three years' experience in a professional setting
• Customer service mindset with ability to interface and communicate with colleagues across departments and levels of leadership, residents, visitors, and public

A sampling of our many benefits!

We've got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here's a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.