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Executive Director, Workforce Management - Contact Center

Morgan-Stanley

Morgan Stanley is seeking an experienced Workforce Management leader to own end-to-end lifecycle for a high-volume financial services contact center. You will oversee forecasting, staffing, agent performance reporting, and scheduling, ensuring regulatory alignment and service quality. You will lead a team of 20+ WFM professionals, partner with senior leaders across operations, product, and analytics, and drive standardization through advanced analytics and tooling to optimize resource #J-18808-Ljbffr Morgan-Stanley

Vacancy posted 3 days ago
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