Attorney Liaison

Job Description

Job Description

Position Title: Attorney Liaison

Reports To: Revenue Cycle Director

FLSA Status: Non-Exempt

Position Type : Full-Time

Work Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Direct Reports : None

Position Summary:

Work directly with Attorneys and their staff to resolve patient accounts that are associated with legal cases due to automobile accidents, worker compensation, or liability cases. Provide billing documentation and negotiate settlements as needed to resolve accounts. Monitor accounts to ensure accuracy of the charges, insurance payments, adjustments and timely follow up with the Attorney for status until resolved. Also responsible for backing up the Accounts Receivable Representatives to handle insurance and patient accounts as needed.

Essential Duties and Responsibilities :

• Answer all incoming calls within three rings.
• Review patient accounts to ensure proper payment by the automobile or liability claim.
• Provide patients’ ledgers to representing attorneys as the data pertains to the auto or liability case.
• Negotiate with the attorney to settle the case, following MRI Associates established guidelines. If unable to negotiate solutions, refer the case to management for assistance.
• Meet with representing PIP Attorneys and provide accounts as applicable to file suit on behalf of MRI Associates.
• Review attorney payments prior to deposit to ensure payment is made according to agreements, follow up with Attorney if payment sent is not as agreed.
• Back up Accounts Receivable Representatives by answering customer service calls, working patient accounts, and working with insurance companies and patients. Collect payments, make refunds, and perform all other assigned duties as needed.
• Perform related duties as assigned by supervisor (i.e., back up other team members as needed and assigned by immediate supervisor/director).
• Maintain compliance with all company policies and procedures.

QUALIFICATIONS

Formal Education:

High School Diploma or equivalent.

Related Work Experience:

• Minimum of 2 years of experience working with attorneys, patient or insurance billing in the medical billing field preferred. Excellent customer services skills.

Licenses or Certifications: N/A

Specialized Knowledge/Skills:

• Knowledge of medical insurance terminology such as guarantor, primary, group ID and subscriber ID.
• Working knowledge of Excel and WordPerfect.
• Excellent typing (minimum 40 WPM) and computer usage skills, including Microsoft Office (Word and Excel).

Competencies:

• Customer service focus – ability to relate with people of diverse backgrounds, and provide excellent customer service and solutions to problems.
• Attention to detail.
• Sense of urgency.
• Excellent organizational skills.
• Ability to work independently, prioritize and perform several tasks without losing concentration.
• Professional and efficient verbal and written communications.
• Promote teamwork by working collaboratively with colleagues and management to achieve shared goals.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards; including meeting qualitative and/or quantitative productivity standards, and maintain regular in-person punctual attendance.
• Must be able to talk, listen and speak clearly on the telephone and in person with co-workers, patients, customers, and other visitors.
• Light physical effort. Requires long periods of sitting. Must be able to lift and carry up to 25 lbs.
• Constantly uses and operates standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.