Senior Account Manager (Benefits)

Build relationships Protect what matters Serve when needed Diversified Insurance, a top workplace in 2023 and 2024, and a leader in innovative insurance solutions, is seeking a Senior Benefits Account Manager to join our award‑winning team. You will partner with the Benefits team to efficiently manage and direct clients with their new and renewal process. Your goal is to maintain and nurture new and existing client relationships with an analytical and partnership‑oriented strategy. Job Duties & Responsibilities Manage assigned clients, ensuring that a high level of customer retention and satisfaction is maintained. Engage with customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty. Manage the end‑to‑end renewal process for assigned clients in partnership with the Benefits Consultant and/or Producer. Marketing, analysis, and presentation for small group renewals. Evaluate client challenges and deliver effective timely solutions that align with client goals and expectations. Understand employee benefits, including plan designs, products, cross‑selling opportunities, legislation, compliance, emerging trends and stay proactive through self‑education. Participate in sales opportunities and promote the agency through networking, referrals, and client interactions. Contribute to team collaboration by offering support, sharing knowledge, and promoting a positive and productive environment. Attend and engage in external training sessions, carrier forums, compliance workshops, and vendor meetings to maintain knowledge and professional credentials. Use systems such as Epic, Zywave, JellyVision, and various HRIS platforms to support account management efficiently. Qualifications Previous Employee benefits Account Management experience. Deadline and detail oriented with ability to manage multiple projects and deadlines. Excellent written, verbal communication, and presentation skills. Knowledge of Microsoft Office. Internet navigation and research; strong analytical and problem solving skills. Experience Account Management: 5+ years (Preferred) Benefits: 5+ years (Preferred) License Valid Maryland Life, Accident, and Health Insurance License (Required) Salary Range $75,000 – $85,000 Paid time off Diversified Insurance is an equal opportunity employer. We are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Diversified Insurance Industries