Night Auditor

Night Auditor

Job Category: Front Office Requisition Number: NIGHT008744

Full-Time

TownePlace Suites Charleston Airport/Convention 5001 Fashion Drive N Charleston, SC 29406, USA

Description

TownePlace Suites by Marriott Charleston is seeking a dynamic Night Auditor. Company benefits include medical, dental, vision, 401k, employee discounts, and much more. Compensation is based on experience. Must have open availability, including holidays and weekends. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels' standards.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according AURO Hotels and Brand standards.
• Acts as manager on duty in the absence of the General Manager.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Leader: Inspires teammates to follow them

Functional Expert: Considered a thought leader on a subject

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.