Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching

Position: Customer Service Representative
Location: Julia Johnson - State Farm Insurance Agency
Employment Type: Full-Time
Start Date: Immediate

About the Role:

As a Bilingual Customer Service Representative , you’ll be the face of our agency, assisting English- and Spanish-speaking clients with their insurance needs. This role isn’t just a job—it’s a career stepping-stone that opens doors to a variety of opportunities in insurance and financial services. With the skills, licensing, and experience you’ll gain, you’ll have the potential to fast-track into higher-level roles in sales, management, or even agency ownership.

What We Offer:

• Competitive Compensation: 
  • Base compensation 
  • Performance-Based Incentives: 
    • Monthly individual performance bonus 
    • Year-end team performance bonus 
    • Year-end team trip
• Paid Time Off: 
  • Vacation time
  • 3 floating holidays (includes your birthday!)
  • Paid holidays  
• Comprehensive Benefits: 
  • Health, dental, and vision coverage
  • Group life insurance
  • 401(k), and profit-sharing plan
• Professional Development: 
  • Continuous trainings and coaching sessions both with internal and external coaches
  • Mentorship by Julia - Career 17 yr State Farm Agent and small business owner with 32 years of experience in insurance and financial services  
  • Opportunity to be promoted into a Sales position and be developed and sponsored to participate in the State Farm Agent Aspirant program 
• Small family feel:
  • Supportive Team: Work in a collaborative and positive environment where your contributions are valued.
  • Team fun activities through the year: potlucks, birthday celebrations, bowling outings, holiday year end celebration and more. 

Key Responsibilities:

• Client Support: Provide exceptional customer service via phone, email, text, and in person, ensuring every client feels valued and supported.
• Daily Service Requests: Handle common customer service tasks, such as: 
  • Processing payments.
  • Assisting with policy questions or making basic changes (e.g., address updates, email changes).
  • Providing requested documentation (e.g., proof of insurance).
  • Answering questions about the status of claims.
  • Coordinating with back-office operations to resolve issues.
  • Maintaining policies to ensure customer satisfaction and smooth day-to-day service.
• Bilingual Communication: Use your Spanish and English fluency to assist clients effectively and accurately.
• Opportunity Identification: Recognize client needs and partner with the sales team to offer tailored solutions.
• Technology Proficiency: Confidently use office software, customer management systems, and other technologies to complete tasks efficiently.
• Team Collaboration: Work closely with the team to achieve agency goals and maintain a positive work environment.
• Licensing Requirement: Obtain a Washington State Property and Casualty Insurance license within 30 days of your start date. We’ll provide the resources and guidance to ensure your success.

What We’re Looking For:

• Bilingual Required: Fluency in both Spanish and English is essential.
• Customer Service Experience: A minimum of 1-2 years in customer service is required. Experience in an office setting is strongly preferred.
• Tech-Savvy: You’re comfortable using office software, learning new systems, and leveraging technology to improve efficiency.
• Career-Focused: You’re seeking more than a job; you’re looking for a stepping stone to a rewarding career in a growing industry.
• Organized & Detail-Oriented: You excel at managing multiple priorities, staying organized, and following through on tasks.
• Team Player: You collaborate well with others, bring a positive attitude, and are committed to team success.

To Apply: Send your resume and a brief cover letter explaining why you’re a great fit for this role. Start your journey today toward a career with endless possibilities!