Business Office Manager (Surgical Services)

POSITION SUMMARY : The Business Office Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.

ESSENTIAL RESPONSIBILITIES : 

• Develop and guide staff to ensure consistency in performance and improve efficiencies.


• Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.


• Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.


• Help maintain inventory of all medications and supplies to ensure office is well stocked accordingly.


• Evaluate staff performance and provide additional training as necessary.


• Assist staff in their essential responsibilities, as necessary.


• Provide a safe, clean, organized and inviting environment for both patients and staff.


• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

EDUCATION AND/OR EXPERIENCE :

• High school graduate, or equivalent


• Previous experience in ophthalmology is preferred.


• Previous experience with supervision is preferred.


• Previous experience in medical coding/billing is preferred.

COMPETENCIES :

• Excellent interpersonal, written and verbal communication skills


• Decisive leadership with above average judgment


• Detail oriented, self-starter, with strong organizational skills


• Able to effectively sustain multiple, simultaneous tasks


• Ability to lead, motivate, and promote a team environment


• Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness


• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing for sustained periods of time, Talking, Hearing.


• Physical requirements: Light work.


• The worker is required to have close visual acuity to perform each activity.

PERSONAL DEVELOPMENT :

• Staff members are required to meet training expectations within the initial 90-day orientation period.


• Obtaining certification in ophthalmic field is encouraged. The company will provide assistance to all employees eligible for the Employee Career Development Program