Customer Service Representative

Inspection Cleaning & Restoration Corp - - Responsibilities: Manage and complete jobs according to SERVPRO processes per work order; Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish; Follow and enforce all safety procedures on the job site; Communicate and establish relationships with commercial, insurance, and residential customers; Responsibilities: Explain processes and answer customer questions, as needed; Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met; Communicate clear expectations to Production Technicians and supervise their activities; Perform production processes as scheduled and ensure quality control; Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers; Resolve problems quickly as they arise; Manage job file documentation to ensure complete and accurate project details; Manage and control costs of production projects; Manage assets by protecting and using equipment and materials properly; Clean and maintain vehicles, equipment, warehouse, and office areas; Perform sales and marketing activities, including add-on sales and security checks