PM Front Desk Agent

Front Desk AgentAs a Front Desk Agent or Guest Services Agent at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit. This is primarily an evening shift which would be 3PM- 11PM.Responsibilities:Assist guests efficiently, courteously, and professionally at all timesMaintain a high level of service and hospitality standardsPromptly address guest concerns and ensure satisfaction in a timely mannerPost guest charges, collect payments, and follow cash handling proceduresHandle guest mail and messages with respect to privacy and professionalismStay knowledgeable about the hotel brand, travel programs, and special offersCommunicate guest feedback effectively to departments and managementRespond quickly to calls, lobby visitors, and team members needing assistanceMaintain full knowledge of hotel safety and emergency proceduresQualifications:High school diploma or equivalent preferredPrior hospitality or customer service experience is a plusStrong interpersonal and communication skillsAbility to multitask and remain professional in a fast-paced environmentDetail-oriented with strong organizational skillsFlexibility to work varied shifts, including evenings, weekends, and holidaysBenefits (Full-Time Associates Only):Competitive wagesMedical, dental, and vision insuranceLife insurance and short/long-term disability options401(k) program with company matchTuition assistanceDiscounted room rates at Concord-managed hotelsTraining, development, and career advancement opportunitiesWhy Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.