Associate Operations Manager, B2B

B2B Associate Operations Manager

The B2B Associate Operations Manager is an integral support partner for the B2B Sales team. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Inventory/Planning, Logistics, and Care Center Support Teams throughout a project lifecycle.

Responsibilities

• Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.
• Assist Operations in managing current projects: updating inventory playbooks, auditing B2B quotes prior to order placement, quote revisions, checking inventory status.
• Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients' delivery needs.
• Support Ops managers and cross-functional teams to provide updated project details and updates (Planning, Call Center, & Logistics).
• Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook.
• Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics).
• Support Business call center support teams with "triage" plans for customer escalations.
• Participate in account executive pipeline sales reviews.
• Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team.

Criteria

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience in project management with a focus on organization of large projects.
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate to internal and external partners.
• Experienced in effective time management, problem-solving, and organization skills.
• This role requires being onsite in the San Francisco, California, Dumbo Brooklyn, New York, or The Colony, Texas office Monday through Thursday. The position requires working PST hours.

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $75,000-$80,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Job Info

• Job Identification 18757
• Locations San Francisco, CA, United States New York, NY, United States
• Job Schedule Full time
• Job Shift Day