Customer Service Representative

POSITION SUMMARY Advanced Roofing is seeking a motivated Customer Service Representative to join Florida's largest commercial roofing contractor. In this essential role, you'll be the central point of contact managing the complete service cycle-from answering customer callsand dispatching field technicians to coordinating schedules, processing invoices, and ensuring timely collections. You'll work at the intersection of customer care and operations, collaborating daily with clients, technicians, estimators, branch managers, and accounting teams to deliver theexceptional service that has fueled our growth since 1983. Your responsibilities will include managing service tickets, maintaining dispatch schedules, ensuring accurate documentation and billing, conducting follow-up calls, processing technician timesheets, and providing vital administrative support across the branch. COMPANY SUMMARY Advanced Roofing, Inc established in 1983, is the largest commercial roofer and specialty contractor in Florida and the 10th largest in the country. The business has consistently experienced year-over-year growth, driven by its reputation for top-quality work with exceptional and professional customer service. Our leadership is built on the foundation of honesty, integrity, and dedication. We strive to identify talented employees who share the same values and are committed to continuous growth. Why Advanced Roofing? COMPANY CULTURE We're building owners, not just roofs! With a growing presence across multiple markets, Advanced Roofing continues to promote the core values that shaped the foundation of our family business 40+ years ago. Today, as an employee-owned company, we believe our people are our greatest asset and the cornerstone of our success. Each of us brings a unique passion for what we do, and together, everyone achieves more. Our leadership is built on honesty, integrity, and dedication-and now, ownership. Starting January, 2026, Advanced Roofing became an Employee-Owned Company through our Employee Stock Ownership Plan (ESOP). When you join us, you're not just an employee, you're a co-owner in a company that's built to last. Why Choose Us? Zero cost, all upside - The company funds everything. Real wealth-building - Potential to grow hundreds of thousands in retirement equity. Same great pay & benefits - Plus an ownership stake in the future. Financial stability you can count on - 40+ years strong and now employee-owned, ensuring independence and long-term success. Leadership you trust - Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward. A voice that matters - Every decision impacts what you own. Room for growth - Opportunities to advance within your department and location. Comprehensive benefits - Health, dental, vision, 401(k) with matching, paid time off, and more. Our A Players Know A Players - Refer a friend and earn up to $2,000! We are a pet friendly environment Our commitment to quality goes beyond our work. To us, quality also means improving the life and well-being of our neighbors. That's why we invest in supporting the causes that better the communities in which we live and work. What makes us Advanced? Each of our associates travels a unique path, yet our personal and professional values align to make our business thrive. Performance drives our company through the lens of service, integrity, and shared ownership. Key Responsibilities Handle all incoming service, maintenance, and warranty calls with professionalism and courtesy. Dispatch and schedule service work, assigning tickets based on technician availability and location. Coordinate job site access and logistics with customers, technicians, and third-party vendors. Ensure accurate documentation, including service details, photos, and approvals, for billing. Process and send invoices promptly; follow up on collections and support lien/NTO procedures. Maintain service schedules, dispatch boards, maintenance agreements, and follow-up logs. Review and process technician timesheets and assist with payroll coordination. Provide administrative support, including office supply management and general clerical tasks. Skills, Experience, and Knowledge Required Education High school Diploma or General Education Degree (GED). Experience 0-3 years of dispatching field technicians in the service roofing industry preferred. Skills & Requirement Minimum 18 years of age Experience working on behalf of a roofing/trade/construction company preferred Successful background investigation and Credit Check Successful Pre-Employment Drug Screen Bilingual Spanish/English a plus Advanced customer service skills Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook Ability to multi-task and stay organized Working Conditions | Environment | Special Requirements Full time onsite Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement. The company is a "pet friendly" environment. General Commitment for All Employees Commitment to Company values and complies with Company norms, policies, directives, and procedures. Follows all safety procedures and protocols. Honors and protects confidential and proprietary documents and information. Satisfies work schedule requirements. The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned. We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. CC-C024413 EOE DFWP