Legal Systems Program Manager, Assigned Counsel Plan

About the Role ACP is seeking a Legal Systems Program Manager to architect and operate the legal systems that support core business operations, including case management, attorney assignments, contracting, provider engagement, data analytics, reporting, and workflow management. Responsibilities Serve as business‑side product owner for the Salesforce‑based Case Management System. Partner with the CMS Administrator to design, test, document, and implement enhancements, dashboards, reports, and user‑facing tools. Analyze case management, attorney assignment, contracting, payment, reporting, and provider‑support workflows to identify opportunities for automation, standardization, and risk reduction. Translate operational needs into clear business requirements, user stories, testing plans, workflow maps, and implementation guidance. Develop and maintain dashboards, reports, and performance metrics to support leadership visibility into caseloads, provider activity, contracting status, workflow performance, turnaround times, and operational risks. Provide hands‑on user support and guidance to staff and legal providers navigating the CMS, including workflow questions, system functionality, and escalation of technical problems. Coordinate with IT, vendors, and system administrators to resolve platform issues, manage enhancements, and support system reliability. Support change management for new system features, process updates, and workflow improvements. Identify opportunities to responsibly leverage automation, analytics, and emerging legal technology tools to improve efficiency. Perform other related duties as assigned. Minimum Qualifications Baccalaureate degree from an accredited college or university. Associate degree from an accredited college or university and two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities. Four‑year high school diploma, or its educational equivalent approved by a state’s Department of Education or a recognized accrediting organization and four (4) years of experience as described above. Satisfactory combination of education and/or experience equivalent to that described above. Preferred Skills Experience in legal operations, court operations, indigent defense administration, public‑sector program management, case management systems, or legal technology implementation. Strong understanding of how legal‑service delivery, attorney assignment, case tracking, provider management, contracting, and reporting workflows operate in a complex environment. Experience working with Salesforce, LegalStratus, case management systems, contract management platforms, workflow tools, or similar enterprise systems. Ability to translate business needs into system requirements and practical solutions. Experience developing dashboards, reports, metrics, workflow maps, SOPs, training materials, or system documentation. Strong analytical skills and comfort working with data to identify trends, performance issues, process gaps, and opportunities for improvement. Strong project management skills, including ability to manage timelines, competing priorities, implementation steps, stakeholder feedback, and follow‑through. Ability to balance system design, user experience, operational compliance, and public‑sector accountability. Experience supporting system adoption, training, change management, and user engagement. Familiarity with confidentiality, privacy, records management, cybersecurity, and access‑control considerations in legal or government settings. Familiarity with New York City government, criminal court operations, indigent defense, assigned counsel practice, or Article 18‑B representation is a plus. Equal Opportunity Statement New York City is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. #J-18808-Ljbffr City of New York