Customer Service Coordinator

Description We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. Position Summary ofi values in-person collaboration with colleagues – this is a fully onsite position where employees are expected to work their specific work schedule onsite. Reporting to Customer Operations Director, the Customer Operations Coordinator will be responsible for the management and facilitation of customer orders, pricing, document requests, customer inquiries, complaints, and resolutions. They will serve as the subject matter expert for the internal users of specified systems. This position would be responsible to develop key relationships with the customers and vendors in order to maintain and/or improve our competitive position within our industries. They will assist in medium and complex data related projects to analyze, monitor, and maintain customer data integrity. The ideal candidate should be a highly organized and a self-starter with proven problem-solving and customer service skills. What You’ll Do - Position Responsibilities Manage customer orders throughout the "Order to Cash" process utilizing SAP ERP system. Manage customer adherence to contracted pull rates and annual volumes to ensure contracts are fulfilled. Enter and/or assist with customer sample and technical document requests. Compile periodic/standard reports for internal and external customers. including but not limited to; open/pending orders, position reports (orders/needs & longs), and month end close reports. Post sales invoices (billing), debit and credit notes. Process deductions and claims, coordinate and expedite the collection or clearing of these deductions. Facilitate the execution of required International shipping documents, letters of credit, etc. Serve as the primary point of contact for customer inquiries related to orders, deliveries, pricing, and product information Direct interaction with customers to include periodic meetings and site visits where travel could be required. Assist in creating and maintaining business processes and best practices. Handle customer complaints and resolve issues professionally, escalating when necessary Required to multi-task with an attention to detail and switch gears quickly Partner with the production, shipping, and the warehouse teams to ensure products are timely produced and shipped to meet customer needs Ensure compliance with OFI policies, food safety standards, and quality procedures Support continuous improvement initiatives to enhance customer experience Liaise with the Olam Global Business Services (OGBS) team to handle issues and resolve exceptions. Perform other duties as assigned Experience You’ll Bring – Role Requirements High School Diploma is required. A Bachelor’s Degree is preferred. One (1) year of logistics/customer support experience is required. Experience with a trading company is preferred. ERP system experience is required, SAP is preferred. Knowledge of industry practices, terminology, and settlement process is preferred. Strong practical accounting, analytical and organizational skills are required. Proficient in Microsoft Office products including Excel, Outlook, and Word is required. Strong communication skills, both verbal and written, are required. Ability to work independently as well as with a team is required. Capacity to multi-task and switch between tasks fluidly while setting and adhering to deadlines is required. Must be able to problem solve and handle multiple tasks effectively. Experience in food ingredients, agriculture, manufacturing, or FMCG industries preferred Knowledge of logistics, export/import processes, or demand planning Ability to work with global customers and cross-functional teams Multilingual skills are a plus Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization. ofi provides employees with a comprehensive and competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits! The pay for this role ranges from $27-$31 per hour and is based on position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors. Comprehensive and Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future. A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire physical, social, emotional, and financial well-being for you and your family. Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees. Additional Perks That Make a Difference Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure. Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi. Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments. 401K Match on Day 1 – Invest in your future with our competitive retirement savings program. Career Growth and Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: [email protected] At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace. #J-18808-Ljbffr ofi North America (Olam Food Ingredients)