International Benefits Lead

Role Description

At McGraw Hill, we empower learners and educators around the world through innovation, collaboration, and meaningful employee experiences. The International Benefits Lead plays a critical role in supporting our global workforce by helping deliver competitive, compliant, and employee-focused benefits programs across multiple countries and regions.

This role helps ensure employees worldwide have access to effective and well-managed benefits programs that support their well-being, financial security, and overall experience at McGraw Hill. By partnering across HR, vendors, payroll, legal, finance, and regional stakeholders, this position contributes to operational excellence and consistency within our global benefits strategy.

As the International Benefits Lead, you will help drive the successful administration and coordination of non-U.S. benefits programs through strong operational execution, vendor collaboration, and employee support. You will serve as a key partner within the Global Benefits & Mobility team, helping ensure benefit programs are delivered effectively, aligned with local market practices, and supported by strong governance and compliance processes.

You will make an impact by:

• Improving operational efficiency
• Enhancing the employee experience
• Supporting global consistency
• Helping regional teams navigate the complexities of international benefits administration

Qualifications

• Bachelor’s degree in human resources, Business Administration, Finance, or a related field, or equivalent combination of education and experience
• 5+ years of experience in global benefits, international HR operations, or benefits administration
• Experience supporting non-U.S. employee benefit programs across multiple countries and regions
• Knowledge of international benefits operations, vendor management, and compliance coordination
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience working with global vendors, brokers, carriers, and cross-functional stakeholders
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, reporting tools, and HR systems
• Ability to work collaboratively across global teams and time zones
• Experience supporting employee communications and operational process improvements preferred
• Familiarity with global mobility or multinational benefits governance models is a plus

Requirements

• Support the day-to-day administration of non-U.S. benefit programs across multiple countries and vendors
• Coordinate operational activities related to medical, life, disability, retirement, wellness, and other employee benefit programs
• Manage employee benefit inquiries and escalations in partnership with regional HR and vendors
• Support onboarding, enrolment, life events, terminations, and annual renewal processes
• Assist with implementation and transition activities for new or updated benefit programs
• Serve as a primary operational contact for international brokers, carriers, TPAs, and external vendors
• Coordinate vendor meetings, issue resolution, documentation, and follow-up activities
• Track renewals, policy documentation, invoices, and operational deliverables
• Support vendor performance monitoring and escalation of service-related issues
• Support benchmarking and market analysis activities
• Assist with evaluation of regional benefits requests and market considerations
• Review local market practices and competitiveness across regions
• Support development of recommendations for leadership review
• Help ensure alignment with McGraw Hill’s centralized global benefits governance model
• Coordinate collection and maintenance of benefit-related documentation and compliance records
• Support local compliance activities in partnership with internal stakeholders and external advisors
• Assist with tracking country-specific requirements, renewals, filings, and employee communications
• Help maintain operational consistency and documentation standards across countries
• Draft and coordinate employee benefit communications, guides, and operational announcements
• Support regional HR teams with benefit education and employee-facing materials
• Assist with development of standardized communication templates and operational processes
• Partner with internal stakeholders to ensure clear, accurate, and effective benefit communications globally
• Maintain benefit trackers, operational reports, and vendor data
• Support invoice reconciliation, audit requests, and reporting activities
• Assist with identifying operational process improvements and efficiencies
• Track global operational timelines and deliverables across benefit programs

Benefits

• Opportunity to work across regions and cultures
• Support meaningful employee experiences on a global scale
• Partner with talented colleagues and industry experts
• Deliver impactful service that supports employee well-being and business success worldwide