Senior Regional Manager

Senior Regional Manager

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Senior Regional Manager oversees a Regional Manager and holds a full portfolio of their own assets. They are responsible for the recruitment, training, development, and supervision of Property Managers and share responsibility for maintaining the physical asset and performance of assigned properties in their portfolio while maintaining a strong client relationship along with their assigned Regional Manager and their portfolio. The Senior Regional Manager will assist the Regional Vice President and other supervisors with additional special projects as needed.

Responsibilities

Team Management:

• Responsible for recruiting and interviewing candidates for communities in their portfolio (all hires for site-level positions must be approved by supervising Regional Manager)
• Conduct regular team meetings
• Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in's and annual reviews, etc
• Manage HR issues
• Conduct onboarding and training and mentoring team members
• Weekly site visits at each community and spending time with the team members

Client Management:

• Schedule and host client calls on a weekly basis
• Responsible for taking the lead in any unscheduled client communications calls/texts/emails during business hours
• Prepare for client visits with onsite team members, setting an agenda and conducting follow-up in writing following any client visit and client calls.
• Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach

Systems Management:

• Complete tasks in Property Management System (PMS) accordingly due to leasing week restrictions
• Request access to properties for staff/self
• Review property websites/ILS listings and advertising
• Review social media postings and content
• Review/update market survey information
• Employee engagement platform management
• Expense management approvals and expense reporting
• Internal applicant platform management and recruiting
• Management of resident and vendor-related calls
• Time management Software: PTO approvals, schedule quarterly and annual conversations, ensure timecards are completed and approved weekly for onsite team members, and any corrections are entered within the current pay period. Additionally, enter monthly and quarterly bonuses in the system for payment
• Yardi/RealPage/Entrata invoice review and approvals, floor plans and pricing audits, work order review, make-ready review, delinquency review, pending application management, etc.
• LRO/AIRM/Yieldstar Weekly calls and pricing reviews, as well as lease expiration management
• Quarterly Bonus review/approval
• Monitor support tickets for team members and provide approvals when needed
• Office 365 daily email management (daily)
• KPI review and management
• Vendor Management and communication

Reporting:

• Create manual client reporting and ensure accuracy
• Compile/review monthly and quarterly bonus reporting
• Monday Morning Reports (weekly reports)
• Access KPI/Marketing/other reporting as required
• Review team training completion and coaching team
• Complete self-training
• Review Collections reporting, accounts not submitted, recovery
• Compile and analyze financial reporting

Financial Management:

• Review and approve POs and IRs
• Review pre-close property financials
• Month-end accounting closeout and review
• Budget variance notes (research and input to ensure accuracy)
• GL scrub and financial review calls with accounting
• Ensure timely and accurate submission to Client monthly
• Prepare annual budgets and re-forecasting/cash analysis
• Contributing to monthly draws and construction invoice processing

Prospect & Resident Management:

• Review applications overrides, exceptions, additional conditions
• Review CRM engagement/ follow-up/ conversion reporting
• Address resident concerns timely
• Review property delinquency and evictions/skips
• Review and submit renewal rates

Administrative Duties:

• Manage unit/amenity pricing either manually or through Revenue Management Software
• Complete required training
• Incident reporting and insurance claim management
• Walk properties, including tour path/ models/vacant units/ make-ready units/ maintenance shop weekly and conduct physical inspections (site audit pro)
• Source vendors, reviewing contracts, vendor contracts
• Coordinate with corporate support departments for specific property needs
• Conduct routine RM Audits of all communities
• Review and submit monthly leasing bonuses
• Review Maintenance audits and monitor routine PM inspections
• Email management with timely and professional response times

Business Development/Due Diligence & Transitions:

• Review and create proformas
• Coordinate/complete Due Diligence file audits and unit inspections
• Attend DD, prep, and task completion items for property transitions
• New business pitches/prep and client intro calls
• RFP responses
• Create a SWOT analysis and shop competitors in the market area
• 30-60-90 Day Post Transition Checklist and Onboarding of new communities

Education and Experience

• Five Years of Property Management Experience, 3+ years in a Regional Manager or multi-site manager role
• 3rd party management experience
• Proficiency in Microsoft applications
• Experience with Property Management Software (Yardi preferred)
• Organized, self-starter with strong business acumen

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ER