Business Office Manager

Business Office Manager

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

This is a new era of skilled nursing and long term care - one that empowers and nurtures, leads with compassion, and leaves a lasting impression. At Genesis, we know that we can only accomplish this if we have passionate healthcare providers and skilled experts in our centers, close to the patients themselves, and connected to their outcomes. Join our diverse team of passionate healthcare providers working to create vitality for life.

Does this sound like you? If so, apply to join our team as a Business Office Manager and take the lead in driving financial excellence at the center level! This is more than a back-office role — it's a key leadership position where your skills in revenue cycle management, people development, and process execution will directly support our mission of delivering exceptional care.

As a Business Office Manager, you'll oversee the full spectrum of revenue cycle management functions — from pre-admission to discharge. Your focus will be on optimizing collections, ensuring compliance, and leading a high-performing business office team that may include Assistant Business Office Managers, Bookkeepers, and Receptionists.

You will:

• Lead day-to-day revenue operations including census management, billing, collections, adjustments, and Medicaid tracking.
• Collaborate across departments including Admissions, Clinical Reimbursement, and Social Services to ensure accurate and timely patient account management.
• Act as a financial liaison during the resident journey — from conducting financial interviews during admission to assisting with discharge obligations.
• Support compliance with state, federal, and corporate guidelines — including cash handling procedures and segregation of duties.
• Use your expertise in revenue cycle performance metrics (bad debt, cash collections %, AR aging, and DSO) to identify challenges and develop sustainable, action-oriented solutions.
• Partner with Market RCM leaders to align with broader business office initiatives and access tools and support as needed.

A high school diploma or equivalent is required. A degree or post-secondary education or additional coursework in accounting or finance is preferred.

At least five years of experience in billing and collections is required - experience in billing and collections in a long-term care setting is preferred.

A strong understanding of RCM systems, processes, and performance metrics.

A collaborative mindset with the ability to lead and develop a business office team.

Confidence and professionalism in working with residents, families, and center leaders.

Benefits include variable compensation plans, discounts on tuition, travel, and wireless service, an employee assistance program, an employee foundation, health, dental, vision, company-paid life insurance, 401K, paid time off, and free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members. On-demand pay program is also available. We also offer several voluntary insurances such as pet insurance, term and whole life insurance, short-term disability, hospital indemnity, personal accident, critical illness, and cancer coverage. Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted salary range USD $60,000.00 - USD $70,000.00 /Hr.