Care Coordinator
Aluma Home Care
Position Title: Care Coordinator Department: Operations / Client Services
Reports To: Administrator / Director of Operations
Position Type: Full-Time Location: On-site- Akron, Ohio Salary: $65,000 annual/ $31.25 hourly Generous bonus structure in place in addition to hourly wage! Position Summary The Care Coordinator is responsible for the oversight, coordination, and quality assurance of non-medical home care services. This role provides direct supervision and support to home health aides/caregivers, ensures appropriate staffing and scheduling, conducts field supervision, and serves as a liaison between clients, caregivers, and office staff. The Care Coordinator plays a critical role in maintaining service quality, caregiver satisfaction, and client safety. Essential Duties and Responsibilities Caregiver Coordination & Support
Reports To: Administrator / Director of Operations
Position Type: Full-Time Location: On-site- Akron, Ohio Salary: $65,000 annual/ $31.25 hourly Generous bonus structure in place in addition to hourly wage! Position Summary The Care Coordinator is responsible for the oversight, coordination, and quality assurance of non-medical home care services. This role provides direct supervision and support to home health aides/caregivers, ensures appropriate staffing and scheduling, conducts field supervision, and serves as a liaison between clients, caregivers, and office staff. The Care Coordinator plays a critical role in maintaining service quality, caregiver satisfaction, and client safety. Essential Duties and Responsibilities Caregiver Coordination & Support
- Supervise, coach, and support home health aides/caregivers to ensure compliance with company policies and care standards including annual and pre-employment training completion
- Address caregiver performance issues, provide corrective action, and participate in disciplinary processes when necessary
- Serve as a primary point of contact for caregivers regarding client assignments, concerns, and scheduling needs
- Coordinate and maintain caregiver schedules to ensure timely coverage of all client service hours
- Match caregivers to clients based on skills, availability, and client preferences
- Manage call-offs, last-minute coverage needs, and schedule changes
- Collaborate with recruiting staff to communicate staffing needs and onboarding priorities
- Participate in client intake processes, including service initiation and ongoing service coordination
- Conduct client check-ins and follow-ups to assess satisfaction and address concerns
- Respond to client complaints or service issues and implement appropriate resolutions
- Ensure care plans are followed and services are delivered as authorized
- Maintain accurate and timely documentation of supervisory visits, caregiver evaluations, and client communications
- Ensure compliance with applicable state regulations, agency policies, and payer requirements
- Assist with audits, surveys, and internal quality assurance initiatives
- Utilize agency software systems (e.g., scheduling, documentation, and EVV platforms) effectively
- Communicate regularly with administrative staff, nurses (if applicable), and leadership regarding client and caregiver matters
- Participate in team meetings and contribute to process improvement initiatives
- Provide input on policy updates, training needs, and operational efficiencies
- High school diploma or equivalent required
- Minimum of 1-3 years of experience in home care or healthcare operations, preferably caregiver supervision
- Knowledge of non-medical home care services and caregiver roles
- Strong organizational, time-management, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with computer systems and scheduling software
- Reliable transportation and ability to travel to client homes as needed
- Associate's or Bachelor's degree in healthcare administration, social services, or related field
- Previous supervisory or management experience in home care
- Familiarity with state home care regulations and EVV requirements
- Experience utilizing Kantime EMR
- Ability to work in an office environment
- Ability to sit, stand, walk, and drive for extended periods
- Ability to lift up to 25 pounds as needed
- On-call or after-hours availability may be required
Vacancy posted 4 days ago
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