Senior Vice President of Operations

The Vice President of Operations (the “SVP”) will be primarily responsible for converting Design Group’s strategic vision into actionable items and timeline, introducing efficiencies and innovation in the homebuilding process, focused primarily on internal processes, and ensuring that overall company goals are consistently met. In collaboration with the President, the SVP leads operational alignment across Purchasing, Estimating, Drafting and Design, Construction, and Sales and Marketing to ensure seamless execution. The SVP is accountable for the operations within the office to coordinate with the customer facing branches of the company.

Contribution to Company Mission and Vision:

The SVP shall work collaboratively to ensure that the Company continues to create communities that flourish, while supporting the foundational principles of pursuing outstanding locations and timeless designs. The SVP shall maintain the integrity of the Old Town brand in all aspects of their position while contributing to the values of gratitude, ownership, perseverance, adaptability, and innovation.

Role Absolutes:

• Translate Strategy and Goals into Actionable Steps
• Implementation and Management of processes across departments
• Leadership of Internal Operations and Accountable to Driving Operational Efficiencies within the office, Coordination with the SVP of Construction and SVP of Sales and Marketing

Primary Responsibilities

All responsibilities to be performed by the SVP require extensive knowledge and in-depth understanding of all the Company’s processes and corresponding software. They must have familiarity with existing and potential residential neighborhoods. The SVP of Operations position will exhibit an entrepreneurial work ethic and will welcome the opportunity to work collaboratively with other team members. The SVP’s primary responsibilities include the following:

Goal Setting & Timeline Management:

• Facilitates and serves as a strategic partner to the President in proposing quarterly and annual goals.
• Supports communication of quarterly and annual goal progress and ensures that incremental steps are made in accomplishing them.
• Partners with President, VP of Finance and CFO on Project Financing & overall Company budget execution.
• Reviews and refines duration for all product types from Design meeting to contract.

Process Innovation and Operational Efficiencies:

• Ensures appropriate coordination and timely handoffs among Sales, Drafting and Design, Estimating, Purchasing, and Construction.
• Demonstrates mastery level of understanding and input on all processes, systems and meeting cadence for homebuilding.
• Helps provide feedback and leadership for contract development and updates.
• Oversees process for identifying and on-boarding new vendors.
• Oversees internal and client facing closing process.
• Differentiates and operationalizes required process adjustments according to product type (Attached, Curated, Custom and Lux).
• Reviews, evaluates and makes staffing plans accordingly for the differentiated teams focusing on product type.
• Enhances the Client Experience from pre-contract through final selections.
• Participates with the team in evaluating gross margin reports to inform process improvements.
• Creates new product development processes to ensure accurate pricing and value engineering/cost savings.
• Oversees the performance, accountability, and collaboration of Estimating, Purchasing, Finance and Legal through direct relationships with leaders and team members of respective departments.
• Collaborates with President, Sales/Marketing and Land Development lead to create a strategy per neighborhood prior to internal investment reviews or external builder agreements.
• Provides input and participates in Quarterly Lot Take Down and Strategy Meeting
• Generates KPIs, establishes goals and conducts quarterly reviews for department leaders within scope of responsibility.
• Performs other duties as assigned by the President.

Leadership:

• Provides accountability for Estimating, Purchasing, Finance, and Legal to ensure adherence to schedule, budget, standards, and timelines.
• Builds trust with all leaders to facilitate collaboration and process improvement.
• Introduces innovative processes that increase efficiencies and improve scalability.
• Identifies, evaluates and implements software and technology solutions that enhance operational performance.
• Actively participates in planning, annual setting of budgets and objectives, and quarterly planning “rocks”.
• Supports the President in strategic planning, goal setting, and operational reviews.
• Coordinates with President to prepare for Quarterly Board Meetings.
• Reinforces clear communication of expectations and priorities across all teams.

Confidentiality:

Following the Employee’s acceptance of the Offer Letter, and prior to commencement of employment with the Company, the Employee shall execute the Company’s confidentiality agreement.

Reporting

Directly to the President

Additional Qualifications:

• Bachelor’s degree in relevant subject matter such as Building and Construction Management or Organizational Leadership.
• 10+ years in the custom homebuilding industry and extensive experience in purchasing and estimating, or related fields.
• Advanced use of Microsoft Word, Excel, PowerPoint, Bluebeam Software, and Revit.
• Experience with Builder Trend or similar construction management software.
• Experience in budgetary management, setting a strategic direction, and driving programs to successful completion.
• Experience managing various product types, and adapting systems and team structures accordingly,
• Demonstrated track record of leading an organization to test new and innovative solutions.
• Demonstrated experience leading change-management initiatives.
• Strong and credible written and oral communication skills.
• Strategic thinker with the ability to translate vision into execution