Provider Subsidy Specialist

Job Description

Job Description

Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework. 

Job Title: Provider Subsidy Specialist   

Department:          Accounting  
Reports To:          Manager, Provider Subsidy

  FLSA Status:        Full Time, Non-Exempt
Salary Range: $28.84-$30.44 Per Hour DOE

Position Summary:   The Provider Subsidy Specialist is responsible for processing provider payments in a timely manner per 4Cs policies, Federal and State regulations. The Provider Subsidy Specialist coordinates job duties and responsibilities with the Manager, Provider Subsidy.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for all programs provider payment preparation
• Ensure timeliness and accuracy in processing payments: manual checks and ACH (Direct Deposit)
• Interface with service providers on matters related to manual checks and Direct Deposits
• Strictly maintain the confidentiality of family and service providers documents and information
• Coordinate with IRS, Franchise Tax Board and any other government agencies for provider payment garnishment notices and remittance procedures
• Coordinate day-to-day duties and responsibilities with the Manager, Provider Subsidy
• Interface with Supervisor, Payment Programs of all programs
• Responsible for all facets of payments, including but not limited to the following: invoice research, Provider subsidy related reports, account reconciliation, and monthly/annual IRS/EDD 1099 related reports
• Respond to Provider subsidy related questions including but not limited to: inquiries from Providers, banks or check cashing stores about checks issued by 4Cs
• Maintain well-organized filing system of provider payments and W-9’s
• Primary backup of Coordinator, Provider Subsidy
• Assist Manager, Provider Subsidy and Coordinator, Provider Subsidy with any miscellaneous projects
• Assist clients with payment questions by telephone or in person
• Responsible in releasing any check pick up
• Responsible for keeping confidential information safe and secure
• Perform other duties the Manager or Coordinator may assign

Competencies :  To perform the job successfully, an individual should demonstrate the following.

• Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction .
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations .
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associate of Arts degree desired or minimum of 2 years of relevant and responsible work experience in Accounts Payable.

Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:
Computer experience with Microsoft 365, Outlook, and Teams is required.  Proficient in Excel (ie: Spreadsheets).

Certificates and Licenses:
No certifications needed.

Supervisory Responsibilities : 
This job has no supervisory responsibilities.

Work Environment :  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is typically moderate.

Physical Demands :  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Ability to remain in a stationary position for extended amounts of time
• Ability to identify, read and distinguish colors, with or without vision aids, a computer screen, instructional materials, rules and policies and other printed matter
• Ability to understand speech at normal room levels, and understand speech on the telephone
• Manual dexterity to dial a telephone, and enter into a computer
• Ability to speak in audible tones so that others may understand clearly in normal conversations and on the telephone
• Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments
• While performing the duties of this Job, the employee is occasionally required to move around. The employee must occasionally lift and/or move up to 20 pounds 
• Facility to drive a vehicle

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

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