Toyota Service BDC Representative

Priority Toyota Chesapeake, Chesapeake, VA 23320

Full time

R117382

Dealership:L0588 Priority Toyota Chesapeake

Priority Toyota Chesapeake

Take Your Next Step With Lithia & Driveway!

• Pay: $15 - $17 per hour based on experience; monthly bonuses up to $800 per month

Why Join Our Team?

At Priority Toyota Chesapeake, we know that exceptional customer service starts with exceptional people. As a Service BDC Representative, you'll be part of a supportive, team-focused environment where your communication skills and dedication to customer satisfaction make a real impact. We offer opportunities for professional growth, ongoing training, and the chance to build a rewarding career with one of the area's leading automotive dealerships. If you enjoy helping customers, thrive in a fast-paced environment, and want to be part of a team that values your contributions, Priority Toyota is the place for you.

What You'll Do

• Handle inbound and outbound service calls with professionalism and urgency

• Schedule service appointments and follow up with customers

• Provide exceptional customer service and ensure a smooth service experience

• Work closely with service advisors and management to meet department goals

• Maintain accurate records and communication logs

What You'll Bring

• Strong verbal communication and customer-service skills

• Comfortable on the phone and able to handle a high call volume

• Organized, detail-oriented, and able to multitask

• Previous BDC or call-center experience is a plus, but not required

• A positive attitude and a team-player mentality

Total Rewards

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!