Customer Technical Support Specialist

Our client, the automotive industry leader, is seeking a Customer Technical Support Specialist to join their team. As a Customer Technical Support Specialist, you will be part of the support department supporting the inter-departmental support area in a call center environment. The ideal candidate will have excellent troubleshooting skills, strong communication abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Customer Technical Support Specialist

Location: Fort Lauderdale, FL

Pay Range: $18.26

Shift: Tuesday, Wednesday, Thursday, Friday, Saturday 9:00am to 6:00pm

Training one month from 9:00am to 6:00pm Monday to Friday

What's the Job?

• Respond to service requests, incidents, and reported issues within the set SLAs

• Field incoming requests made to the service desk via phone, email, and ticketing system to ensure courteous, timely, and efficient resolution for the customer

• Resolve routine problems and escalate non-routine problems to the next tier level

• Work independently on resolving incidents and escalate complaints to upper management

• Collaborate with team members to resolve issues where appropriate and contribute to a friendly, helpful environment

What's Needed?

• 2-4 years of experience working in a call center environment

• Excellent computer proficiency

• Results-driven, detail-oriented with a commitment to providing high-quality support

• Ability to explain technical issues to both technical and non-technical customers

• Strong troubleshooting and diagnostic skills related to technical issues

What's in it for me?

• Opportunity to work in a dynamic and growing support environment

• Engage with innovative technology and develop your technical skills

• Collaborate with a diverse and supportive team

• Gain valuable experience in customer service and technical support

• Be part of a reputable organization committed to employee growth

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.