Automotive Service Advisor | $55K-$100K+ | M-F

Job Description

Job Description

By The Book Diesel & Auto Repair

Location: Albuquerque, NM

Schedule: Monday–Thursday, 8:00 AM–5:30 PM; Friday, 8:00 AM–5:00 PM

Pay Rate: $55,000–$100,000+ annually

Pay Schedule: Twice monthly on the 5th and 20th

How to Apply (Important)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About By The Book Diesel & Auto Repair

By The Book Diesel & Auto Repair is seeking an Automotive Service Advisor to join its team in Albuquerque, NM, with advertised annual compensation of $55,000–$100,000+.

This family-owned shop has served automotive and light-duty diesel customers since 2010, building a reputation for quality repairs, honesty, and teamwork.

You'll work alongside experienced technicians, a dedicated parts manager, and another service advisor in a modern, remodeled facility with a steady flow of automotive, diesel, and fleet work.

The shop offers benefits including 401(k) matching, paid time off, paid holidays, profit sharing, and professional development opportunities.

Key Responsibilities

• Greet customers warmly and professionally, building trust and establishing positive relationships from the first interaction.
• Listen carefully to customer concerns, document vehicle issues accurately, and prepare detailed service estimates for oil changes, brakes, transmissions, alignments, suspension, tires, diesel engines, shocks and struts, engine repairs, and general automotive repairs.
• Recommend additional maintenance and repair services based on vehicle inspections, diagnostic findings, and customer needs while maintaining honesty and transparency.
• Coordinate with automotive and diesel service technicians to prioritize repairs, manage workflow, and support timely completion of service work.
• Keep customers informed throughout the repair process, clearly explaining diagnostic findings, recommended repairs, pricing, and service timelines.
• Prepare and maintain accurate repair orders, service write-ups, estimates, customer records, and payment documentation while handling cash transactions responsibly.
• Apply automotive mechanical knowledge and customer service skills to help customers make informed decisions about vehicle maintenance and repairs.
• Stay informed about automotive repair procedures, parts availability, and service recommendations while identifying appropriate additional service and sales opportunities.

Qualifications

• Experience working in an automotive dealership, independent repair shop, or automotive service management environment.
• Strong understanding of automotive diagnostics, mechanical systems, vehicle maintenance procedures, and general repair processes.
• Familiarity with automotive estimating software, service writing, repair orders, and shop administrative procedures.
• Excellent customer service, communication, and active listening skills, with the ability to build customer relationships and address concerns professionally.
• Ability to recommend additional maintenance and repair services confidently while prioritizing customer needs, integrity, and transparent communication.
• Knowledge of automotive systems and services, including transmissions, oil changes, alignments, suspension, tire service, light-duty diesel engines, shocks and struts, brake repairs, air brake systems, and general automotive repairs.
• Strong organizational, sales, and cash-handling skills, with the ability to manage multiple customer requests, prepare accurate documentation, and support efficient shop operations.

Compensation & Benefits

• Pay: $55,000–$100,000+ annually
• Pay Schedule: Twice monthly on the 5th and 20th.

Benefits:

• 401(k)
• 401(k) matching
• Retirement plan
• Employee discounts
• Paid time off
• Paid holidays
• Profit sharing
• Paid training and professional development

Why Work Here?

• Family-Owned Since 2010: Join an established Albuquerque automotive and light-duty diesel repair shop that values honesty, quality service, and teamwork.
• Modern Facility: Work in a remodeled, approximately 12,000-square-foot shop with organized work areas, heating, air conditioning, 11 lifts, and modern diagnostic equipment.
• Experienced Team: Collaborate with skilled technicians, a dedicated parts manager, and another service advisor to keep repairs moving efficiently and customers informed.
• Variety of Work: Support customers with automotive maintenance, light-duty diesel repairs, and fleet service needs.
• Team-Oriented Environment: Be part of a shop that emphasizes clear communication, organized workflow, and support between the front counter and repair bays.

Apply today to join By The Book Diesel & Auto Repair as an Automotive Service Advisor in Albuquerque. Complete your Paige phone interview after applying to receive priority consideration.

Additional Requirements

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.