Onboarding Specialist

Job Description

Job Description

Hybrid (3 Days Office)

4 + Contract Job

• Facilitate end-to-end onboarding, from pre-employment preparations to post-hire activities
• Oversee daily I9 activities, review completion statuses, identify overdue requirements, conduct reverifications, and partner with employees and managers to ensure federal compliance timelines are met
• Manage caseloads through Case Management Systems, respond promptly to inquiries, and meet all Service Level Agreements (SLAs)
• Escalate complex issues involving candidates, employees, managers, HR, vendors, or external authorities when needed
• Maintain in-depth knowledge of company policies, employment eligibility laws, and risk management processes
• Support operational audits, documentation reviews, and compliance activities to uphold standards
• Safeguard sensitive data by adhering to confidentiality protocols
• Use HR platforms such as Workday and ServiceNow to coordinate onboarding workflows, I9 tasks, and case documentation
• Deliver exceptional customer service through clear, accurate, and proactive communication throughout the onboarding journey

Required Skills:

• 1-3 years of experience in HR, onboarding, compliance, or administrative support in a regulated environment
• Working knowledge of Form I9 requirements, including Sections 1 and 2, reverifications, and employment eligibility documentation
• Experience with HR systems like Workday, ServiceNow, or similar platforms
• Strong attention to detail, accuracy, and confidentiality
• Ability to handle multiple cases simultaneously and meet SLAs
• Excellent communication, customer service, and problem-solving skills
• Capable of applying a risk-based approach to decision-making and issue resolution
• Proficiency in Microsoft Office and digital workflow navigation

Nice to Have Skills:

• Experience with I9 auditing, corrections, or E-Verify processes
• Prior background supporting high-volume onboarding or HR operations
• Familiarity with federal employment eligibility laws and documentation standards
• HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP (preferred but not mandatory)

Preferred Education and Experience:

• A relevant higher education background or HR-related certifications preferred
• Supporting roles in busy onboarding environments with a focus on compliance and customer service

Other Requirements:

• Ability to work in a fast-paced, detail-oriented team environment
• Comfort navigating HR platforms and digital workflows
• A resilient, proactive mindset geared toward exceptional service delivery