ServiceNow Application Architect

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Architect specializing in ServiceNow, you will assess client business needs and recommend tailored ServiceNow implementation solutions. You will lead ServiceNow implementation projects, overseeing effort estimation, planning, execution, and architectural analysis.

Your primary responsibilities will include:

• Lead ServiceNow Implementation Projects: Manage effort estimation, planning, and execution of ServiceNow implementation projects, ensuring timely and effective delivery of solutions tailored to client business needs.

• Conduct Architectural Analysis: Perform in-depth analysis of client requirements, identifying opportunities for ServiceNow implementation and integration with other systems in the ecosystem.

• Estimate Infrastructure Requirements: Assess and estimate infrastructure requirements for ServiceNow implementations, ensuring seamless integration and optimal performance.

• Manage Solution Delivery: Oversee the delivery of ServiceNow solutions, ensuring they meet client business needs and are implemented according to best practices.

• Collaborate with Clients: Work closely with clients to understand their business needs, providing expert guidance and recommendations on ServiceNow implementation solutions.

This job can be performed from anywhere in the US.

Required technical and professional expertise

• ServiceNow Implementation Expertise: Experience with designing and implementing ServiceNow solutions tailored to client business needs, including effort estimation, planning, and execution.

• Architectural Analysis Skills: Experience in conducting in-depth analysis of client requirements to identify opportunities for ServiceNow implementation and integration with other systems.

• Infrastructure Estimation Knowledge: Experience with assessing and estimating infrastructure requirements for ServiceNow implementations to ensure seamless integration and optimal performance.

• Solution Delivery Management: Experience in overseeing the delivery of ServiceNow solutions to ensure they meet client business needs and are implemented according to best practices.

• Technical Integration Expertise: Experience with integrating ServiceNow tools with other systems in the ecosystem to provide comprehensive solutions.

Preferred technical and professional experience

• Technical Integration Expertise: Experience with integrating ServiceNow tools with other systems in the ecosystem to provide comprehensive solutions, leveraging knowledge of APIs, data models, and system architecture.

• IT Service Management Knowledge: Familiarity with IT service management principles and practices, including incident, problem, and change management, to design and implement effective ServiceNow solutions.

• Cloud Platform Understanding: Exposure to cloud platforms and their infrastructure requirements, enabling seamless integration and optimal performance of ServiceNow implementations.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.