Service Coordinator

Job Description

Job Description

Service Coordinator

As a Service Coordinator, you will play a crucial role in supporting the Field Technical Service department by managing Field Service Engineers' daily schedules, organizing startups and service calls, and delivering top-tier customer service.

Quick Facts Role Type:

Full-Time Pay Rate:

$20.00 – $25.00/hour (Depending on Experience) Schedule:

Monday – Friday, 9:00 AM – 6:00 PM Location:

On-site Why You’ll Like Working Here Industry Leader:

Work with a global specialist at the forefront of major industry trends like Data Centers, Sustainability, and Smart Home/IoT technology. Impactful Role:

Serve as the critical communication hub between Field Engineers, internal sales/operations teams, and external clients. Path to Growth:

Opportunity to build a career through a temp-to-hire arrangement with an established global manufacturer.

What You’ll Do Scheduling & Dispatch:

Coordinate daily service calls, startups, and engineer schedules using Salesforce. Create dispatch tickets and forecast technician workloads 5–15 days out. Customer Communication:

Serve as a primary point of contact via phone and email to coordinate service calls, provide "Parts Pending" status updates, and follow up on recommended or pending work. Database & File Management:

Maintain and update customer files, extended warranty details, maintenance agreements, billing info, and service invoice logs. Logistics & Inventory:

Collaborate with Field Service Engineers on truck stock management, facilitate the return of warranty parts, create purchase orders, and process invoices. Cross-Department Collaboration:

Interface internally with sales, service operations, and engineering teams, as well as externally with contractors, project managers, and sales agencies.

What You Need Education:

High School Diploma required; Associate or Bachelor’s degree preferred. Experience:

At least 3 years of experience in Customer Service, Dispatch/Logistics Coordination, Project Coordination, or an equivalent combination of education and experience. Communication:

Clear, concise written and verbal communication skills tailored to diverse audiences. Organization & Detail:

Exceptional organizational ability to multitask, manage deadlines, and handle various projects at different stages. Critical Thinking & Travel Logistics:

Ability to read maps and manage complex regional scheduling, including multi-time-zone coordination and air travel logistics. Tech Proficiency:

Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint), email/calendar software, web resources, and common CRM platforms.

PrideStaff (North Dallas location) is a locally owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: A professional, supportive team environment Representation to North Dallas’ top employers Full medical benefits package Dedicated consultants who provide industry insights & resources to ensure continued career development These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work! Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco, and McKinney