Business Analyst

Hybrid Configuration Analyst supports client provisioning, MFA enrollment, PATH client access, troubleshooting, and reporting. Works with client admins via ServiceNow; requires strong analysis and clear communication skills. Experience 36-60 months. The primary purpose of the Configuration Analyst is to assist with provisioning and troubleshooting user accounts/issues associated with client in production and training environments for client. This position will assist users with understanding multifaction authentication (MFA) and assist with confirming each user has successfully enrolled in MFA. This position works closely with client systems administrators via the Service Now (SNOW) ticketing system. In addition, this position will assist with granting access to users so they can export reports from client. Skills Ability to research, analyze and interpret automated system issues Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills. Skill - Required / Desired - Amount of Experience Experience and knowledge of browser-based applications. - Required - 3 Years Experience researching, analyzing and interpreting automated system problems. - Required - 5 Years Experience working in an Application Support-based (not hardware) help desk environment. - Required - 1 Years Broad knowledge of the client application and functionality. - Desired - 1 Years Experience working with client and MultiFactor Authentication (MFA). - Desired - 1 Years Notes : Hybrid VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status VIVA