Head of People Operations - Nonprofit Tech Career Growth

Head of People Operations - Nonprofit Tech Career Growth in Wilmington Role Level & Scope: At Grade M7 (Head of), this is a genuine leadership position — you'll manage 3 direct reports and report directly to the COO. For experienced HR professionals, this is a strong step into an executive-adjacent seat at a globally recognised nonprofit tech company. Compensation vs. Market: £60,000–£70,000 GBP is slightly below mid-market for a Head of People at a tech company in London (typical range: £70,000–£90,000+), but competitive for a fully remote nonprofit role, especially given the meaningful mission and flexibility. The local benchmark adjustment for non-UK hires is a fair trade-off. Skills You'll Build: Multi-jurisdictional HR compliance — high demand in the global workforce era AI integration into HR workflows — a rapidly emerging and valued competency Employer of Record (EOR) management — increasingly critical for global-first companies Organizational culture stewardship in a distributed, mission-driven environment Green Flags: Great Place to Work certification, transparent salary bands, clear 12-month success milestones, and genuine investment in professional development via "Eduprints" and the GLG expert network. Alumni have moved to Google, World Bank, and Gavi — strong signal of career accelerator potential. Watch Out For: This is a hands‑on operational role, not a strategic CHRO track. If you're looking to move into pure people strategy or talent acquisition leadership, the scope here is broader operations rather than specialist depth. The annual offsite ownership is significant added responsibility beyond typical HR Head remits. Best Fit: An experienced HR generalist with NGO, global health, or international development exposure who wants high-impact work, genuine autonomy, and international career credibility. About Us Every year, millions die from preventable diseases because vital services do not reach them. A root cause is broken data: missing or unreliable IDs, fragmented records, and inflated reporting. Without accurate data on who receives services, governments and NGOs cannot deliver care effectively, track impact, or target life‑saving resources. Simprints is a nonprofit tech company that partners with ministries and funders to verify identities, digitise workflows, and enable evidence-based decisions so the right services reach the right people at the right time. We co‑design end‑to‑end digital solutions with the people who use them, from the frontlines to national dashboards. Our biometric products integrate with health records to drive accuracy, accountability, and insights. Studies have shown that Simprints increases impact through real‑time, precision data — for example, increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. To date, we've worked in over 18 countries, helping deliver health, aid, and finance to over 4 million people. Our mission is simple: make sure every vaccine, every dollar, and every public good reaches the people who need them most. About the Role We're looking for a hands‑on Head of People Operations who loves making things work well, every single day. The foundations are already here: our HR systems, policies, and core processes are in place. What they need now is someone who'll sharpen them, make them consistent across every country we operate in, and keep them running smoothly as we grow. This isn't a pure strategy role. You'll spend most of your time close to the work: advising managers on tricky employee relations cases, checking that a contract in Kenya meets local law, fixing the onboarding step that keeps tripping people up, and finding ways AI can take the admin off everyone's plate. You'll also own our yearly company offsite, from the agenda to the moment you open it on day one. Equally vital, you will champion and embody our company culture. You will safeguard our core values, model them in daily interactions, and comfortably lead challenging discussions when expectations aren't met. Acting as a trusted advocate for employees with leadership, you will champion their interests while thoughtfully balancing staff needs, corporate values, and business priorities. Job Title: Head of People Operations Reporting To: Chief Operating Officer Grade: M7 (Head of) Location: Remote in United Kingdom (but open to GMT +/- 3 hours time zone if you have UK HR Experience) Compensation: £60,000–£70,000 GBP (adjusted to local benchmark if based outside the UK) Contract Structure: Permanent Key Responsibilities Culture carrier. Protect and live our culture and values every day, hold others to them too. Run engagement surveys, turn the results into specific actions, and follow through — keeping our culture strong across a remote‑first, multi‑country team. Employee relations. Be the go‑to person for managers and staff regarding grievances, disciplinary matters, performance concerns, absences, and exits. Handle cases fairly, document them properly, close them out, and know when to bring in local counsel. Multi‑country compliance. Ensure our contracts, handbooks, and policies comply with employment law in each country where we hire — whether through our own entities or an Employer of Record. Track legal changes, keep country‑specific terms up to date, and flag risk early. Ensure people are classified correctly (permanent, fixed‑term, project‑funded, consultant or contractor) with the right contracts, notice terms, and exit processes. Refining systems and processes. Audit existing processes, spot the gaps, and tighten them up: onboarding, offboarding, probation, performance reviews, leave, contract changes, and more. Using AI to work smarter. Find practical ways AI can save time and improve quality across the people function — drafting letters and policies, answering routine employee questions, cleaning up HR data, or summarising survey results. Roll these out safely with clear guidance on data privacy. People operations and HR data. Own the accuracy of our HRIS and people data, support payroll and benefits administration across countries, and produce clean, reliable reporting for the leadership team. Every process should be documented, owned, and easy to follow. Annual company offsite. Lead the yearly offsite end‑to‑end: shaping the agenda with the leadership team, managing the venue, travel, visas, budget, and logistics, and hosting the sessions on the day. Supporting managers. Coach managers through the people side of their jobs and give them simple tools, templates, and training so they can handle more on their own. Clear, warm communication. Write clearly, explain policy in plain language, and handle difficult conversations with empathy and directness. What Success Looks Like First 3 months: You've reviewed every core people process and policy, met each manager and most of the company, and shared a prioritised list of fixes with the leadership team. By 6 months: Top‑priority processes are refined, documented, and owned. Open employee relations cases are handled consistently, and managers and employees feel supported. By 9 months: At least two AI‑supported workflows are live and saving the team measurable time, with guidance in place on how to use them safely. By 12 months: You've delivered a well‑run annual offsite that people rate highly, and managers say HR is fast, clear, and easy to work with. Requirements Solid HR generalist experience. 7+ years in HR, with at least 2 years leading the people function or a significant part of it, including managing a small team. You'll lead 3 direct reports here. Employee relations know‑how. Experience handling a wide range of ER cases from first conversation to final outcome — confident, calm, and fair under pressure. Labour law across multiple countries. Experience with UK employment law and at least one other jurisdiction. Familiar with Employer of Record models and when to call local counsel. Project‑based business experience. Understanding of how people work in organisations funded by projects or grants, including correct classification of roles and managing contract renewals when funding changes. A process builder with an eye for detail. Able to take a messy or inconsistent process and turn it into something simple and reliable. Comfort with HR systems and AI tools. Confident using an HRIS and comfortable experimenting with AI tools like ChatGPT, Claude, or Copilot. Event planning experience. Experience planning and running in‑person events, ideally a company offsite or retreat for 50+ people. Clear, warm communication. Ability to write clearly, explain policy in plain language, and handle difficult conversations with empathy and directness. Happy to travel. Comfortable travelling occasionally to sites in Africa. Nice to Have Experience working in Africa (Kenya, Uganda, Ghana, Nigeria, Ethiopia) with understanding of local labour law, payroll, and cultural context. Global health or NGO background — experience in a mission‑driven organisation. CIPD Level 5 or above, or an equivalent HR qualification. UK‑based — the role is fully remote, but a UK base would be ideal. Benefits & Why Join Simprints 1. Genuine Impact. Work directly with partners and users to deliver technology that has the potential to impact millions of lives across the globe.

1. Mutual Flex. A work culture where autonomy and trust are paramount. Flexible hours to match your peak productivity, with reciprocal flexibility expected during mission‑critical moments.
2. Ultimate work‑life balance. As long as you're driving results and fostering teamwork, we encourage you to strike that perfect balance between your professional and personal life.
3. Professional development. Development plans, access to global experts through the GLG network , and a generous personal professional development budget ("Eduprints"). Simprints alumni have gone on to work for Google, World Bank, Gavi, and Save the Children.

Is this role truly remote, or is UK residency required? The role is primarily remote in the UK, but Simprints is open to candidates within GMT +/- 3 hours if they have UK HR experience. This opens eligibility to candidates across Western Europe, Africa, and parts of the Middle East. What is the salary for this role, and does it change if I'm outside the UK? The listed compensation is £60,000–£70,000 GBP for UK‑based candidates. If you are based outside the UK, Simprints will adjust the compensation to a local benchmark for your country. How many people will I manage in this role? You will lead 3 direct reports and report to the Chief Operating Officer (COO). Is international travel required for this position? Yes, occasional travel to Simprints' sites in Africa is required. You will also be responsible for planning and running the annual company offsite, which involves travel logistics for 50+ people. Do I need an HR qualification like CIPD to apply? CIPD Level 5 or above is listed as a "nice to have" but is not required. The primary requirement is 7+ years of HR generalist experience, with at least 2 years in a people function leadership role. Remote work & career advice that actually works. #J-18808-Ljbffr Simprints