Director of Spa and Retail

Director of Spa and Retail

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role:

This role requires a dynamic leader in aesthetic taste with the ability to give practical advice on creating a tasteful spa environment with an eye for detail and luxury. They understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps. They are articulate and confident, able to advocate the importance and relevance of the spa experience in a resort location. This individual will be responsible for managing staff, ensuring all spa areas are well maintained and in good working order and the guest experience maintained at the expected level, and the department's financial goals are met. This individual is also responsible for creating a wellness sanctuary with year-round programming for locals and hotel guests. Partnering with our retail teams to implement creative seasonal programming for the retail areas.

What You Will Do:

• Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa and retail staff.
• The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation.
• The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa.
• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities.
• The ability to keep the Resort Manager informed about the department, all employees' performance, and guests concerns and comments and assist with other duties as needed.
• Oversight of retail products and purchasing in multiple areas to balance in-house inventory.
• Development and training of wellness programming and services.

What You Bring:

• Minimum 5 years management experience in a luxury Spa.
• Demonstrates superior knowledge and passion of spa, wellness, and holistic modalities.
• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials.
• A proven record of being able to schedule staff and complete payroll records and reports in accordance with budgeted guidelines.
• A record of promoting growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the United States.

What We Offer:

• Salary range: $110k - $120k annually
• Eligible for Performance Base Annual Incentive Plan (10% Target)
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.