IT Service Desk Technician

4266 Sunbeam Rd, Jacksonville, FL 32257, USA IT Service Desk Technician Provides direct computer support to end users, ensuring the efficient operation of business functions. Location and Working Hours In‑office position located at 4266 Sunbeam Road, Jacksonville, FL. No work‑from‑home at this time. Monday – Friday, 8:00 a.m. – 5:00 p.m. Compensation: $42,000 – $46,000 base salary plus full benefits package, including 23 days PTO annually. Responsibilities Monitors incoming support requests from end users via telephone, web and e‑mail in a courteous manner. Documents all pertinent information thoroughly on each support request to ensure a timely and appropriate response. Builds rapport and elicits problem details from helpdesk customers, prioritizes and schedules support requests. Escalates support requests appropriately. Documents the problem‑solving process for each support request, including all successful and unsuccessful decisions made, as well as the actions taken to the final resolution. Applies diagnostic utilities to aid in troubleshooting. Utilizes technical resources appropriately to aid in problem resolution, including accessing software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet. Identifies and learns the software and hardware used and supported by the organization, identifies support trends and suggests proactive measures for prevention to Systems Support Manager. Develops help documents and frequently‑asked question lists for end users. Interacts clearly with vendors to provide support for systems. Provides training to employees regarding system usage. Participates in after‑hours support rotation as needed. Completes tasks assigned by departmental management. Occurs occasional travel to outer offices. Other duties as assigned. Qualifications Associate’s Degree in a computer‑related field. Equivalent work experience considered in lieu of certification or degree. Minimum one year experience in a helpdesk or technology‑oriented support environment. CompTIA A+ Certification to be completed no later than the end of the 90‑day probation period. Accommodations and EEO Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at View email address on click.appcast.io. We participate in E‑Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here. Equal Opportunity Employer. #J-18808-Ljbffr Community Hospice