Sr. IT Support Engineer

Job Description

Kavaliro is seeking a Senior IT Support Engineer for our local Jacksonville client. You'll play a key role in supporting and evolving a modern enterprise IT environment. You'll take ownership of endpoint management, identity systems, and security tooling, while also serving as a senior escalation point for complex user and system issues. This role blends hands-on technical work with collaboration across IT, security, and infrastructure teams to strengthen reliability, performance, and security. Responsibilities

• Oversee the deployment, configuration, and ongoing support of Windows 10 and 11 devices across the organization.
  
  
• Manage endpoint and device compliance using Microsoft Intune, including policies, updates, and security enforcement.
  
  
• Design, implement, and support Azure-based services with a strong emphasis on identity, endpoint management, and security.
  
  
• Administer both on-premises Active Directory and Azure AD (Entra ID), handling synchronization, access controls, and user lifecycle management.
  
  
• Contribute to information security initiatives focused on endpoint protection, identity security, and access management.
  
  
• Support and maintain network access control solutions, including Portnox.
  
  
• Configure and maintain Azure security and compliance tools such as Conditional Access, Defender, security baselines, and compliance policies.
  
  
• Provide foundational network support and troubleshooting for issues related to LAN/WAN connectivity, DNS, DHCP, VPNs, and access control.
  
  
• Act as a senior escalation resource for end-user support, resolving complex technical issues efficiently and effectively.
  
  
• Partner with IT, security, and infrastructure teams to continuously improve systems, workflows, and overall security posture.
  
  
• Develop and maintain clear technical documentation, standards, and operational procedures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
  
  
• A minimum of five or more years of experience in IT engineering or a similar role, ideally in a senior capacity.
  
  
• Deep knowledge of Windows operating systems in an enterprise environment.
  
  
• Hands-on experience managing endpoints and policies with Microsoft Intune.
  
  
• Strong working knowledge of Microsoft Azure, particularly identity, device management, and security services.
  
  
• Proven experience administering and troubleshooting both on-prem Active Directory and Azure AD (Entra ID).
  
  
• Demonstrated background in IT security, including endpoint protection, identity security, and Zero Trust principles.
  
  
• Experience with Portnox or comparable Network Access Control (NAC) platforms.
  
  
• Familiarity with Azure security and compliance capabilities and best practices.
  
  
• Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPNs, VLANs, and general network troubleshooting.
  
  
• Excellent analytical and problem-solving skills, with a strong focus on end-user support.
  
  
• Clear communicator with a customer-first mindset and the ability to work independently.
  
  
• Proficiency with PowerShell for scripting and automation.

Nice to Have

• Microsoft certifications such as Azure Administrator, Endpoint Administrator, or Security Engineer.
  
  
• Networking certifications or equivalent hands-on experience (e.g., CCNA).
  
  
• Experience contributing to enterprise security or compliance initiatives.
  
  
• Advanced PowerShell scripting and automation experience.
  
  
• Background supporting distributed or global teams.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.?

Job Requirements

On-Site


By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.