Senior Quality Assurance Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Quality Assurance Manager within PNC's Corporate and Institutional Banking Technology organization, you will be based in Pittsburgh, PA or Dallas, TX. The Senior Quality Assurance Manager is responsible for establishing and scaling Quality Engineering practices across multiple delivery teams supporting multiple products. This role provides strategic and hands‑on leadership to drive automation‑first testing, modern QE frameworks, and AI‑enabled quality solutions that ensure high‑quality, resilient, and compliant enterprise platforms. Additionally, the Senior Quality Assurance Manager would partner closely with Tech Engineers, Product, and DevOps teams to embed quality throughout the SDLC, accelerate delivery, and improve production stability while managing and mentoring QE leads and engineers. Key Responsibilities Establish and operationalize QE strategy, standards, and governance Lead high‑performing QE teams, including hiring, coaching, performance management, and career development Drive test automation as the default approach across UI, API, integration, and regression test layers Remain hands‑on with automation design, framework decisions, and complex testing scenarios using tools such as Selenium and API automation frameworks Introduce and scale AI‑driven test automation and intelligent testing solutions Integrate QE practices into CI/CD pipelines and DevOps workflows for continuous testing and fast feedback Define and track quality metrics, KPIs, and risk indicators to improve product quality and release confidence Partner with Product and Engineering leadership to ensure early test involvement, testability, and shift‑left strategies Ensure compliance with SDLC, regulatory, audit, and risk requirements where applicable Skills & Qualifications Proven experience establishing QE practices and automation frameworks from the ground up Strong hands‑on experience with test automation tools, like Selenium (Java), Playwright, API automation, Test framework design and maintenance Solid understanding of modern application architectures, including Microservices, APIs, Event‑driven systems Ability to lead, influence, and collaborate across Engineering, Product, and Architecture organizations Strong analytical, problem‑solving, and communication skills Experience implementing or scaling AI‑based or intelligent test automation tools (self‑healing automation, test prioritization, analytics‑driven testing) Exposure to CI/CD tools and DevOps practices integrating automated testing Experience with cloud‑native and containerized environments Knowledge of performance, resilience, and non‑functional testing Experience operating within regulated or audit‑heavy environments Background in Agile / SAFe delivery models and large‑scale enterprise programs Preferred Skills Analytical Thinking CI/CD Controls Testing Corporate Governance Playwright (Software) Quality Assurance (QA) Quality Support Selenium Software Testing Test Automation Test Case Development Usability Testing Competencies Analytical Thinking Process Management Products and Services Software Development Life Cycle Software Quality Assurance And Testing Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelor's degree required. Licenses No required licenses. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr