Legal Processor I

Legal Processor I

Join the Department of Child Support Services as a Legal Processor I. Starting salary up to $32.25/hour ($67,309/year) and a competitive total compensation package!

Please note: The Department of Child Support Services is currently seeking qualified candidates to fill one full-time monolingual (English), and one full-time fluent bilingual (English/Spanish) Legal Processor I positions. The fluent bilingual position requires English and Spanish language proficiency in reading, writing, and conversation.

As Legal Processor Is, you will be responsible for greeting, assisting, and directing case participants to the appropriate staff. You will provide guidance on the procedures and processes for inquiries on establishing and enforcing court orders. Additional responsibilities include:

• Explaining procedures, processes, and general information clearly and accurately
• Maintaining a calm, professional, and positive demeanor when responding to challenging or emotional situations
• Processing and maintaining legal and administrative documents with accuracy and attention to detail
• Updating participants demographics
• Working independently with a variety of legal documents
• Processing payments, housing verifications, and incoming, outgoing, and returned mail
• Calling participants for early intervention reminders

The ideal candidates for these positions will be customer-service oriented and enjoy assisting a diverse population in a fast-paced office environment. They will possess strong interpersonal and communication skills and naturally interact professionally, courteously, and effectively with the public, including individuals experiencing stressful or sensitive situations. They will also possess many of the following:

• Exceptional customer service skills, both in person and over the phone
• Strong organizational skills with the ability to prioritize multiple assignments with competing deadlines
• The ability to work independently with minimal supervision while also contributing effectively as a member of a team
• The ability to adapt to changing priorities and perform a variety of assignments as needed
• The ability to maintain confidentiality and exercise sound judgment when handling sensitive information
• Basic computer knowledge, including Microsoft Office, Adobe, and other software platforms

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Career Advancement - With time and good performance, the opportunity for advancement to Legal Processor II ($29.17 - $36.18/hour)
• Bilingual Premium Pay* - An additional $1.50/hour on top of the hourly pay rate for fluent bilingual positions
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory.

Bilingual Premium

Fluent bilingual premium pay is an additional $1.50 per hour on top of the hourly pay rate. Fluent bilingual positions require English and Spanish language proficiency in reading, writing, and conversation. To be considered for bilingual assignments, applicants must indicate their ability level on their application and in their response to the required supplemental questionnaire. A bilingual examination will be conducted prior to employment to confirm level of skill. Bilingual premium pay begins after completion of the training period and upon the assignment of a bilingual caseload.

The employment list established from this recruitment may also fill other full-time, part-time, and extra-help monolingual (English) or bilingual (English/Spanish) positions that may occur during the active status of the employment list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

Application submissions require the Supplemental Questionnaire to be completed.