Division Sales Specialist

Job Description

Job Description

Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the region. Guided by our foundational “Culture Keepers”, we cultivate purpose-driven environments where residents thrive and Team Members feel valued, empowered, and supported.

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

POSITION SUMMARY

The Division Sales Specialist will support the Regional Director of Sales, Regional Director of Operations and Community Executive Directors by working at various Discovery communities in their effort to achieve greater community occupancy and sales goals. The goal of this position is to support a community during DOS vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.

 

This position will travel to Discovery Senior Living communities, as assigned, and work as needed. Assignments will vary in length and may be changed without notice. Supporting multiple communities, both on-site and remotely, are critical parts of the position requirements. Monthly bonuses based on move-in, revenue, and occupancy results will be explained in a separate commission plan.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

 

• Responsible for census development through working support at the community level. Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies.
• Understands key services and amenities along with levels of care/programs provided at the community.
• Analyze and interpret information to make recommendations on business operations.
• Provide expert advice to both customers and internal partners.
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families. Contact prospects and families via phone, email, text, and/or mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising.
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office.
• Work with executive and marketing teams in developing marketing goals and strategies
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups.
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities. 
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in. Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Conduct market research by evaluating and understanding the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments. Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Travel 75% or more
• Other duties as assigned by Supervisor

 

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Educational Requirements and Experience :

 

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least three years’ experience in multi-community/regional sales manager role with supervisory experience

Benefits: 

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefits package.

Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V