Medical Office Receptionist

Front Desk CoordinatorLocation: Bronx, NY Schedule: Full Time Pay Rate: $20/hr. Our client is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.Responsibilities:Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate careAnswer incoming calls, take messages, and complete outreach to patients in a courteous and professional mannerBe responsible for obtaining and filing patients' charts, and assisting our patients as neededMaintain the daily operations of the office by following standard operating procedures and guidelinesContribute to team effort by smoothly transitioning into daily roles as neededProtect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)Navigate through NextGen to access and provide patient informationMaintain compliance by contacting patients to confirm appointmentsRespond to inquiries, resolves risen issues, collect co pays and schedule patient appointmentsResponsible for the opening and closing procedures of the office as neededAssist in comforting the patients and maintaining the reception areaOther administrative tasks as neededKnowledge and Experience:1+ years of relevant medical administrative experience, preferredExperience with medical insurance/verification is a plusKnowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferredExperience with EMR, preferredStrong computer knowledge and windows program including Microsoft word/excelSkills and Abilities:Bilingual (English/Spanish) requiredExcellent verbal and written communicationEnsuring a great patient experience by delivering outstanding customer serviceExceptional organizational and time-management skills - the ability to multi-task is a mustAdaptability and flexibility while working in a fast-paced environmentProblem-solving ability and aptitudeOutcome-focused, with an ability to work under pressureA solution-oriented mindsetA strong sense of urgency and focus in accomplishing tasksPhysical Requirements:Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 25 pounds at times#2843ST