PACE Outreach & Sales Specialist

Job Description

Job Description

About Us  

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

ROLE OVERVIEW and PURPOSE

Are you a natural relationship builder who thrives on hitting numbers and connecting people to the care they need? Join Neighborhood Healthcare as an Outreach & Sales Specialist for our PACE (Program of All-Inclusive Care for the Elderly) program, where your sales instincts will help grow our census and bring life-changing care to seniors in our community.

In this role, you’ll build a network of trusted referral partners, generate leads through genuine community relationships, and guide prospective participants from first conversation to enrollment. Think of it as full-cycle sales with real purpose-prospecting, relationship-building, presenting, and closing-backed by a mission you can believe in. 

Your earning potential grows with your results. In addition to a competitive hourly rate, Outreach & Sales Specialists take part in a monthly incentive program built to reward both individual drive and team success. You'll earn a base incentive for meeting your monthly qualified intake goal, plus extra for every completed intake above goal. When the team hits its monthly PACE enrollment goal, you'll earn an additional team incentive. Top performers can also unlock Enrollment Excellence tiers, with increasing rewards as individual enrollment results climb. Every month is a new chance to be recognized and rewarded for the impact you make.

This is a hybrid position(4 days remote & 1 day onsite). Schedule: M-F 8am-5pm. This position is open to applicants in Riverside and San Bernardino County. 

Responsibilities

• Conducts targeted outreach and training to community-based organizations
• Discovers and participates in community events and fairs to build relationships and partnerships with other community organizations, such as food pantries, churches, and others
• Works collaboratively with the Outreach and Enrollment supervisor to develop outreach strategies and to foster relationships within the community
• Maintains reports to assess and analyze outreach activities to maximize enrollments
• Develops rapport and maintains relationships with other departments to bring awareness regarding other services available within the community
• Provides exceptional customer service to potential participants for our PACE programs and services
• Prepares written reports and maintain accurate records, including outreach logs
• Provides program tours, intakes, education, and enrollment assistance to determine participant needs and enrollment eligibility, including in their participants homes, as needed

Qualifications

Education/Experience

• High school/GED required; bachelor’s degree in marketing, communications, public relations or related field preferred
• Valid CA DHCS PACE and Medi-Cal Marketing certification or must obtain within 60 days of hire
• Appropriate sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals highly preferred. 
• Two years of customer service experience required; strong sales experience highly preferred
• Experience working in healthcare and marketing to underserved populations preferred
• Valid CA driver’s license and proof of auto insurance required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
  • In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.
• Bilingual(Spanish) highly preferred 

Additional Qualifications (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with Neighborhood Healthcare and PACE programs and services
• Knowledgeable about and experience with sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals
• Knowledgeable about and experience with systems and procedures to efficiently track and trend all sales activity
• Knowledgeable about and experience with create contacts and generate a referral source
• Knowledgeable about and experience with Principles and practices of health care service delivery, managed care, health care systems
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning, presenting, and organizational ability
• Ability to cultivate and build positive relationships with internal departments and external stakeholders
• Ability to apply strategic and analytical thinking
• Ability to work as part of a team as well as independently
• Ability to work flexible schedules, including weekends
• Ability to work with highly confidential information in a professional and ethical manner 

Physical Requirements

• Ability to lift/carry 15 lbs/weight
• Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $29.71 - $41.59 per hour, depending on experience. In addition to a competitive hourly rate, this position offers both individual and team performance bonuses, providing excellent earning potential.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.