Office Technician

Job Description and Duties

Please note, the Water Boards do not participate in E-Verify.

Are you looking for an exciting and fulfilling career in Public Administration? If you enjoy a career helping others and interacting with members of the public, then this may be the position for you! Apply today and join our team. The North Coast Regional Water Quality Control Board has an opening for an Office Technician in the Administration Unit. The position is located at 5550 Skylane Blvd., Santa Rosa, CA, 95403 with available free parking and within 1.5 miles of the local SMART train station. Find more information on the North Coast Regional Water Quality Control Board on our online (

Duties: Please review the attached Duty Statement for a description of roles and responsibilities.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid Driver’s License. Please do not include full social security number, method of eligibility, and LEAP information in your application package.

Please let us know how you heard about this position by taking this brief survey: .

You will find additional information about the job in the .

Working Conditions

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position and might be expected to comply with after July 1, 2026.

In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment.  Proof of residency may be required.

Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. E mployees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved

In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

To be considered for this position, you must include the following:

• RPA# 25-110-049 in the “Examination or Job Title(s)” section of the state application when submitting a hardcopy application.
• Office Technician (Typing) – This position requires the ability to type at a minimum speed of 40 words per minute as designated in the Class Specifications. You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to taking the examination. Information regarding acceptable typing tests can be found here: .

Must have Office Technician (Typing) list, transfer, or reinstatement eligibility and be reachable on the certification list.

Here is the link to the exam: .

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credential’s evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: .

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing excellent customer service.
• Ability to communicate effectively and clearly, both verbally and in writing; exercise initiative and good judgment.
• Reliability, accountability, and the ability to follow direction.
• Organizational and multitasking skills.
• Proficiency with standard office tools, including Microsoft Office Suite, printers, copy machines, and postage machines.

Benefits

Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. and .

Statement of Qualifications (SOQ)

A Statement of Qualifications (SOQ) must be submitted along with the state application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than two (2) pages in length, using Arial size 12 font , and normal margins.

1. Describe your customer service experience, including the number of years, and provide at least one example of providing excellent customer service.
2. Describe your approach to learning new procedures and tasks. Include the methods you use to understand instructions, how you seek clarification when needed, and the strategies you follow to ensure you are completing tasks accurately and in accordance with direction.
3. If you used Generative Artificial Intelligence (Gen AI) tools (e.g. Chat GPT, Perplexity.AI, or similar) in the drafting of your application or Statement of Qualifications, please note this use, the specific tool(s) you used, and describe how you utilized these tools in the drafting process. If you did not use Gen AI, note that as well.

Applications received without the SOQ addressed as stated will not be considered.

For guidance on writing effective SOQs, visit:  . Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Failure to comply may result in disqualification.

Note: Resumes, letters, and other materials will not be evaluated or considered as a response to the SOQ.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see below for specific requirements.