Patient Support Specialist - Burlington, VT

Job Description

Job Description

Patient Support Specialist – Clinical Support (Floating Role)

Location: Two clinical facilities (Burlington area), none remote 

Schedule: Full-time - 12 Week Contract 

Pay: $22 p/hr 

We’re seeking a reliable, organized person to support daily operations across two clinical facilities. This role requires strong communication skills, comfort with multitasking, and the ability to adapt quickly in a healthcare environment.

Key Responsibilities

• Answer incoming phone calls and direct inquiries appropriately
• Schedule patient appointments and coordinate provider availability
• Process referrals accurately and ensure timely follow‑through
• Scan, upload, and organize patient documentation within the electronic system
• Maintain clear communication with the Administrative Assistant Supervisor and report any questions, issues, or follow‑up needs
• Float between two clinical locations as needed to support front‑office operations

What We’re Looking For

• Strong administrative or front‑desk experience, ideally in a healthcare setting
• Excellent phone etiquette and customer‑service skills
• Ability to manage scheduling and documentation with accuracy
• Comfort working independently and shifting between facilities
• Reliable, detail‑oriented, and able to maintain confidentiality
• Proficient in Microsoft programs