Customer Relations Representative

Job Description

Job Description

Description:

As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously.

Responsibilities:

• Manage inbound and outbound customer interactions through various communication channels, including phone, email, and live chat
• Address customer inquiries, provide product information, and resolve complaints or concerns
• Maintain accurate customer records and update information as necessary
• Collaborate with internal teams to ensure timely resolution of customer issues
• Follow up with customers to ensure their needs are met and their concerns are resolved
• Identify opportunities for improving customer satisfaction and propose necessary changes
• Manage Courtesy vehicles

Requirements:

• Prior experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle stressful situations with a calm and professional demeanor
• Proficiency in computer systems and customer service software
• Ability to multitask and prioritize tasks effectively
• Fluency in Spanish preferred
• High School Diploma

Benefits:

• Competitive compensation of $20 - $22 per hour, plus monthly bonus for meeting goals
• Opportunity for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on vehicle purchases and services

About the Company:

Mount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs. Join our team and be a part of our mission to exceed customer expectations. Mount Kisco Chevrolet is an equal opportunity employer and a drug-free workplace. As the fastest growing Chevy dealership in Westchester County, we are committed to hiring a diverse workforce with a dedication to delivering excellence in customer experience.