Business Development Representative

Business Development Representative (BDC Representative)

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we invest in our people, support career advancement, and celebrate individual success stories across all departments.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across four states, there are endless opportunities for growth and advancement.

Why You'll Love It Here

• Fast-paced, team-oriented environment
• Career advancement opportunities—we promote from within
• Great opportunity to grow into sales or management roles
• Family-owned and operated culture
• Long-term career stability
• Employee discounts on vehicles, parts & service
• Paid training and ongoing support

Benefits We Offer

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on products and services
• Supportive leadership and team environment

What You'll Do

As a Business Development Representative, you'll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests
• Schedule and confirm sales appointments for the dealership team
• Respond quickly and professionally using phone, email, text, and CRM communication tools
• Provide customers with initial vehicle and dealership information
• Assist customers with basic financing information and next steps
• Follow up consistently with leads that are not yet ready to purchase or missed appointments
• Maintain accurate customer records and daily activity within the CRM system
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success
• Participate in team meetings, training, and process improvement sessions

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred
• Strong communication and relationship-building skills
• Positive attitude and team-oriented mindset
• Professional, friendly, and confident demeanor
• Comfortable working with computers, CRM systems, email, and texting platforms
• Ability to multitask and stay organized in a fast-paced environment
• Strong work ethic and willingness to learn and grow

Requirements:

• Valid driver's license
• High school diploma or equivalent preferred

Why Krause Auto Group?

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real career advancement opportunities
• Leadership team committed to employee development and success
• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service
• Hospitality
• Retail sales
• Call centers
• Appointment setting
• Banking or phone support roles
• Automotive sales support

Our Commitment to You

At Krause Auto Group, we believe our people are the foundation of our success. We are committed to creating a workplace where employees feel valued, respected, supported, and empowered to grow.

We are proud to be an equal opportunity employer and are committed to fostering an inclusive and respectful workplace for all team members.